I applied online. The process took 5 days. I interviewed at Vrbo (London, England) in Feb 2018
Interview
I applied online, then was contacted by HR to complete a digital interview and then was offered a face to face interview with the hiring manager and a supervisor.
I came to this company for an interview one year ago and the experince was great, it was absolutely different from this one.
I think it was my mistake on the first place to apply again for the job. Ive been working as a csr in another company and def have the experience and willing to learn new way of work.
In the middle of the interview i was interapted by the ssv saying that she is seeing in my cv and what I am saying its totally different from what they do. I was like OK.. so you called me for an interview without analysing my CV? Then my previous job before csr was also totally different but I managed to adapt to a new one and was also promoted to a senior Csr in the company.. they besically rudely decided that i wont be good for the job just because the company was using different style of work..not sure what they are looking for, maybe for a robot lol? They are constantly looking for staff which isnt a good sign to me.. just wanted to share my experience and do not think they acted professionally so im not suprised people keep leaving from this place.
I applied online. The process took 5 days. I interviewed at Vrbo (Austin, TX) in Aug 2021
Interview
You have a HireVue self interview first. Then, you’ll be contacted and have a group meeting with two hiring managers who will go over a lot of Situation/Action/Result questions. Usually you hear back within the week. If you’ve been referred you’ll hear back faster.
Interview questions [1]
Question 1
Name a time where you had a difficult customer. What was the situation? How did you solve it? And what was the outcome?
I applied through a recruiter. The process took 2 months. I interviewed at Vrbo in Sept 2020
Interview
After the interviews I had now I understand why they have bad rating. The interview with the HR was great, however after that I had an interview with the manager and then they sent a math (equations mostly) and a cognitive test and last was a presentation that bear in mind that you have to imagine the scenario yourself as they don't give you a roleplay.
During the presentation they asked ridiculous questions which you can only have answers if you are working for the company and mind that you need to create a performance scenario for your accounts making up numbers and consider previous performance for accounts that you still don't manage.
After the presentations of around 1 hour, I was still asked " the standard behavior questions"
The interview was unnecessarily hard for such a company and low salary.
PS: The math test I still don't get it, what was that for?
I applied online. The process took 2 days. I interviewed at Vrbo (London, England) in Apr 2019
Interview
La entrevista fue con varias personas a la vez y las preguntas realizadas eran básicas pero importantes. Era fácil responderlas porque los entrevistadores eran muy cercanos.
En los momentos de tensión, ellos ayudaban y se ponían en mi lugar, cosa que agradecí muchísimo.
