It was a one way interview through the Hirevue app followed by assessment "games". It was uncomfortable, dehumanizing and potentially discriminating.. I really have to question the ethics of a company who chooses to use this. I find it quite the contradiction that a company that is looking for excellent customer service personnel would choose to treat qualified applicants with such disregard. This app uses Al to weed out applicants. It's insulting to have a bot analyze things like facial expressions, keywords and eye contact without any human interaction and "pass or fail" you on your video interview. I can only imagine how many applicants were as uncomfortable as I was staring into the phone at yourself for a job interview. I regret doing it and will never do another one like this. I will not work for a company that cares so little about their employees that they can't invest the time and money into having appropriate and fair interactive interviews. It's so one sided, you can't ask questions that you may have that a quick initial phone or Skype interview would allow before moving on with the hiring process.
24
Other Customer Service Representative interview reviews for Unum
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.