I received a call from a recruiter, Michael, who set up an interview for the following day. After the fall, he sent me an email which included pay information for the position ($9/hr). The pay was too low so I called the recruiter back within the hour to cancel the interview. Two months later I receive an email from their recruiting team stating that I was no longer eligible for any employment opportunities with the company. I contacted the recruiter, Michael, that I had spoken to 2 months prior and he told me that since I had missed the interview at that time that I wasn't eligible for other positions. I reminded him that I didn't "miss" the interview; I had called him back specifically to cancel the interview. It seems to me that the recruiter failed to update things on his end so I got the "blame" for it. I have no further interest in working for the company.
Application
I interviewed at UnitedHealth Group
Interview
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.