US Department of Veterans Affairs Veteran Service Representative Interview Questions
Updated 5 Nov 2022
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Anonymous Employee in Stamford, CT
I applied online. The process took 7 weeks. I interviewed at US Department of Veterans Affairs (Stamford, CT) in Sept 2022
Interview with a panel of 2 to 4 people. On teams or will be a phone call. Then will find out if hired in USAJobs.gov. then must accept and do inprocessing steps.
- None. Is was a direct hire and they went off references.

Anonymous Employee
I interviewed at US Department of Veterans Affairs
Extremely straightforward. The majority of the questions asked were situational based. This job requires you pay attention to detail. The interview may last about twenty minutes. It is best to just give a honest answer.
- How did you handle a difficult situation?
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Anonymous Employee in Colorado Springs, CO
I applied through a staffing agency. The process took 2 months. I interviewed at US Department of Veterans Affairs (Colorado Springs, CO) in Feb 2020
A set of scenario questions were asked during the interview process with a panel of interviewers on the phone; there were a group of us being interviewed, and the panel changes throughout the day, and they are management from regional offices around the US
- How do you deal with an angry customer?

Anonymous Employee in Washington, DC
I applied online. The process took 3 months. I interviewed at US Department of Veterans Affairs (Washington, DC) in Feb 2018
I applied on USAJobs. After roughly a month of waiting, I was referred. A month after that, I received an email to set up an interview. It was a 30-minute interview by phone (4 questions). After the interview, you have two hours to answer two questions (writing sample).
- Describe a time where you where you faced an ethical dilemma. What was the situation and how did you handle it?

Anonymous Employee in Muskogee, OK
I applied online. The process took 2 weeks. I interviewed at US Department of Veterans Affairs (Muskogee, OK) in Oct 2017
Applied on usajobs.gov after working for VA for 1.5 years at education call center. Received email a few days after closing date that I was referred for interview, emailed interview details a few days later. Interviewed by 2 individuals and then given an hour to complete a written assessment to determine my writing style and how well I convey my thoughts. Offered job the following week.
- How do you prioritize tasks and how does this work for you?
- name a time you have had to review material to develop a new way of doing things in your job.
- Two other PBI questions.
- are you willing to work overtime?
- are you able to attend mandatory training out of state for 8 weeks?

Anonymous Employee in San Diego, CA
I applied through other source. The process took 2 months. I interviewed at US Department of Veterans Affairs (San Diego, CA) in Aug 2017
The interview and hiring process consisted of an interview with one supervisor. This was a direct hiring event open to just 200 applicants. The interviewer asked several questions. The questions were not that difficult.
- Tell me about a time that you resolved a conflict.

Anonymous Employee in Chicago, IL
I applied in-person. The process took 6 weeks. I interviewed at US Department of Veterans Affairs (Chicago, IL)
You come in and there is a panel of three. The HR person introduces herself to me and to the panel. Then the questions begin. Each panel member asked two questions pertaining to the job I applied for. At the conclusion the HR asked if I had any question, concerns etc; I had a small list of my own qiestion. HR answered and informed me I would get a letter.
- Why should they select me for this job

Anonymous Employee in San Diego, CA
I applied online. I interviewed at US Department of Veterans Affairs (San Diego, CA) in Aug 2016
it took about 4 weeks to get a call from the VA. Interview lasted 30 minutes and afterwards took a 30 minute written assessment. The written assignment was easy and just follow direction on a scenario based question. it lasted 20 minutes to complete.
- Why are you leaving your job?

Anonymous Employee in Saint Paul, MN
I applied in-person. The process took 2 weeks. I interviewed at US Department of Veterans Affairs (Saint Paul, MN) in Jul 2016
30 minutes. They asks typical questions about your prior work experience. Why do you want to work here? Read up on ICARE VA values. A few basic math questions. Pretty easy interview.
- Why do you want to work here? Have you worked with Veterans before? What VA core value aligns best with you and why?

Anonymous Employee in Saint Paul, MN
I applied online. The process took 6 weeks. I interviewed at US Department of Veterans Affairs (Saint Paul, MN) in Jun 2016
They asked me about six questions and then I needed to answer a math question and write a two paragraph paper. It was pretty relaxed and if you have great experience you should get an offer.
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