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      Travelers

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      Related searches: Travelers reviews | Travelers jobs | Travelers salaries | Travelers benefits | Travelers conversations
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      Customer Service Representative Interview

      27 Apr 2016
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Travelers

      Interview

      Phone interview around 30 mins, then schedule for 4 hours testing really easy, then schedule for a panel interview. Mainly behavioral questions. I thought it went really well. Said I was supposed to hear back in a week. Nothing. Now almost two months later I get a generic email saying sorry.. Seems like a great company to work for but the way the handle the rejection after spending over 9 hours of someone time. It is pretty insulting.

      Interview questions [6]

      Question 1

      Tell me about a time you went beyond the call of duty to help someone else.
      Answer question

      Question 2

      Tell me about a time where you had to make a hard decision on your own.
      Answer question

      Question 3

      Tell me about a time where you had to deal with difficult customer.
      Answer question

      Question 4

      Why do you feel you will be a great fit in our company?
      Answer question

      Question 5

      Tell me about a time where you had to explain a policy to complicated person.
      Answer question

      Question 6

      What are your weaknesses and strengths in order?
      Answer question
      12

      Other Customer Service Representative interview reviews for Travelers

      Customer Service Representative Interview

      4 Feb 2026
      Anonymous interview candidate
      Hartford, CT
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Travelers (Hartford, CT)

      Interview

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Interview questions [1]

      Question 1

      What my favorite part about my last job was
      Answer question
      avatar
      Travelers response
      3mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Customer Service Representative Interview

      27 Jun 2025
      Anonymous interview candidate
      Houston, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Travelers (Houston, TX)

      Interview

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Interview questions [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Answer question

      Customer Service Representative (CSR) Interview

      15 Jan 2025
      Anonymous interview candidate
      Knoxville, TN
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Travelers (Knoxville, TN) in Jan 2025

      Interview

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Interview questions [5]

      Question 1

      What do you know about Travelers Insurance ?
      Answer question

      Question 2

      Why do you want to work for Travelers?
      Answer question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Answer question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Answer question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Answer question
      3

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