Customer Relations Representative Interview
The questions were so lengthy I can't remember all the details.
One of the questions asked: Give an example when you went above and beyond to provide excellent customer service. When answering make sure to use the STAR format.
The writing exercise is so that your writing style can be evaluated. How you would respond to a customer complaint. I interviewed for the same position, it has now been 2.5 weeks and I have not heard a peep. I contacted HR 2 weeks after the interview and was told there were no updates available. AA attempting to fill 30 positions, may still be in the interviewing process. I would like to know if you've had any contact regarding the position?