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American Airlines

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American Airlines

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Interview Question

Customer Relations Representative Interview

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American Airlines

The questions were so lengthy I can't remember all the details.

Interview Answers

2 Answers

1

One of the questions asked: Give an example when you went above and beyond to provide excellent customer service. When answering make sure to use the STAR format.

anonymous on

0

The writing exercise is so that your writing style can be evaluated. How you would respond to a customer complaint. I interviewed for the same position, it has now been 2.5 weeks and I have not heard a peep. I contacted HR 2 weeks after the interview and was told there were no updates available. AA attempting to fill 30 positions, may still be in the interviewing process. I would like to know if you've had any contact regarding the position?

anonymous on

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