I applied online. The process took 1 week. I interviewed at The Hanover Insurance Group (Worcester, MA) in May 2013
Interview
Recruiter contacted me and suggested I would be more qualified for a different position than the one I applied for. Had a 15 minute phone interview in which they asked about my working experiences in my current job and why I wanted to work for Hanover. Nothing very difficult.
Interview questions [1]
Question 1
There really wasn't anything difficult, probably "How would you handle an angry customer" was the hardest.