I applied online. The process took 2 weeks. I interviewed at T-Mobile (Birmingham, AL) in Oct 2015
Interview
I first did a digital interview, which I thought was fun, if not a little scary. Then got an email to do a face to face. Ive done the face to face but still haven't heard anything. Its almost been a week.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer....
The process took 3 weeks. I interviewed at T-Mobile
Interview
Inital communication was an email, asking me to download the app to so a video interview (where basic interview questions were asked....ie. whats good customer service? How did u deal with your Worst costumer? Etc)
Then i got another email sayin...CONGRATULATIONS youve been invited to "A day in the life" baically at 2hr tour and powerpoint on the overview of the job description, a Q&A session, how to prep for the one on one interview. (They schedule the 1on1 interview olatvyhe end of this event...a lot of times were available so otbwas easy to pick at your own convenience.)
1on1 interview day....great interview... asked STAR Method question
(Lookn4 email 4-6days later)
All that's and got the job!!!!!!!!
I applied online. I interviewed at T-Mobile (Tampa, FL) in Dec 2015
Interview
Initial application was submitted online. Next I completed a online simulation of call center assessment. Next a personality assessment. Lastly met in person with management to go over final questions.
Interview questions [1]
Question 1
When I was interviewed in 2014 , it was approximately a 30 minute interview. Some questions asked were "How have you handled an upset customer in the past?" ,"Strengths and weaknesses"? , "What do you do when you don't agree with a manager?"
