I applied online and received an email from the head of the Customer Service Team about a month later. I first had a 15 minute phone screening on a Friday, then went into the office for an interview on the following Tuesday. After the interview, he sent me some sample emails to answer, as a kind of customer service test. Overall, I would say that I had a pretty good experience... the person with whom I interviewed with was really nice and made the experience pleasant. Although he did take a while (nearly two weeks) to get back to me with a final answer.