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      Systems Technician Interview

      22 Feb 2014
      Anonymous interview candidate
      Worcester, MA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Spectrum (Worcester, MA) in Feb 2014

      Interview

      I received a call from one of the hr reps to do a 10-15 minute phone interview which the rep asked my a few scenario questions and briefly asked about my availability she then told me to check my email the following day where I would find a test and questionnaire once I completes that I would hear from someone to set up and face to face interview. I completed the test and within 48 hours I received a call asking me to come in for a second interview we set up the interview on Thursday and Monday morning I had the interview the supervisor that interviewed me introduced herself and asked me if I had any questions for her which I did but I found it kind of strange that she would ask me that in the beginning of the interview since those questions are usually asked in the end of an interview we then continued on to the interview where she asked me at least 10 questions again based on past scenarios at previous jobs I noticed the lady had a blank stare when I started to give my explanations on my previous experiences she quickly went through the questions and told me that she would give the information to the hiring managers which would then make their decisions for whom they will choose to hire but I should hear something back within 24-48 hrs. I was pretty confident with my 2 interviews i had and also with the test I had taken since I do have previous call center experience after the 2nd day past i didn't hear anything back so i gave one of the hr. managers a call to inquiry she then stated that i should of received an email and they had did all of there hiring before i had my second interview she also stated that there were several of applicants that applied but did not get hired. i was satisfied with her answer until i started looking over my notes and in the initial phone interview the lady told me they were looking to hire people and start training march 3rd 2014 so now my question is did they really do all of there hiring in two weeks today is 2-22-2014 another week and a half until the training starts. so now i believe they were choosing applicant on a personal preference on whom they felt would personally fit into there center another issues was when we left from the room that i was been interviewed in the supervisor looks over in the center and starts shaking her head no but i paid it no mind then, but now i know she was telling someone no, which makes me feel uncomfortable about this interview. is charter communications being biases is there any body else out there whom feel like they were discriminated against in the interview process with Charter Communications? im curious to know was these new hires internal or external.....

      Interview questions [1]

      Question 1

      what did you do when you had a difficult customer and what did you do? When a supervisor has had to give you negative feed back how did you accept it?
      1 Answer