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Dear Sender,
We’re aware of your case and want to say upfront that it goes completely against how we do things.
We understand if you no longer want to cooperate with us, but we truly want to express how sorry we are for what happened.
Please know that we’re taking this seriously and have already started working on it internally to make sure this doesn’t happen again.
Thank you for bringing it to our attention.
Yours, the Semrush Team