Paddy Power Betfair Customer Support Agent Interview Questions | Glassdoor.ie

Paddy Power Betfair Customer Support Agent Interview Questions

Interviews at Paddy Power Betfair

4 Interview Reviews

Experience

Experience
75%
25%
0%

Getting an Interview

Getting an Interview
67%
33%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

 

Customer Support Agent Interview

Anonymous Employee in London, England (UK)
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took a week. I interviewed at Paddy Power Betfair (London, England (UK)) in December 2019.

Interview

I guess the company needed new staff asap because the recruitment process was cut down from three stages to one stage (1:1 interview). The other two stages are Typing test & Listening test. The 1:1 interview took about 15-20 mins.

Interview Questions

  • Talk me through your CV
    Tell me a time when you went over and beyond for a customer
    Tell me a time when you faced a difficult client and how did you handle it?
    When something didn't go your way, how did you handle it?
    Tell me a time when you had a conflict with your team member & how did you resolve it?
    In your last job , how were your KPIs measured?

    Just sell yourself well!   Answer Question

Other Interview Reviews for Paddy Power Betfair

  1.  

    Customer Support Agent Interview

    Anonymous Employee in Dublin, Co. Dublin
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Paddy Power Betfair (Dublin, Co. Dublin) in February 2018.

    Interview

    The interview procedure was quite long as it last for about 4 hours but it was very precise. Personally, I found it very good as it tested your skills and knowledge.

    Interview Questions


  2.  

    Customer Support Agent Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took a week. I interviewed at Paddy Power Betfair.

    Interview

    First you have to pass a phone interview with someone from HR, it's just a casual conversation. Then you get called in for the test and interview: first tipying speed test, then a writen exercise in which you are given a message from a client and you have to write a reply. Then comes the interview, nothing special about, questions that everyone asks on an interview, not difficult.

    Interview Questions

    • tell me about a difficult situation that you have encountered with a customer and how you've handled it   Answer Question

    Negotiation

    No negotiation, you just take what they give you.

  3.  

    Customer Support Agent Interview

    Anonymous Employee in Dublin, Co. Dublin
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Paddy Power Betfair (Dublin, Co. Dublin) in August 2013.

    Interview

    -Send in CV
    -Receive email for an online interview and typing test
    -Pass online interview/test
    -Group interviews, roughly about 20 other people
    -Individual interview
    The above process took about a week and a half, which was a good turn around. This is an interview set up to see how you can think on your feet and also how you work with a team on the group interview. Not a time to be shy

    Interview Questions

    • Explain a difficult customer that you have and explain how you dissolved the issue   Answer Question
    • How many shoes have you owned   Answer Question

    Negotiation

    There is no negotiation phase for this role


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