Applied online, got a email asking to schedule a appointment 3 days later, interviewed with a nice manager. She asked basic questions like why Macy's, which department i like, name a time you received excellent customer service, availability, etc. She scheduled another interview with different manager next week because he was out of town. Basically the second interview was telling me that i got the job, my salary, hours, etc. After i had to do a background check which took a week, and started orientation two days later.

The manager interviewing people was friendly. She would ask why you wanted to work there and what skills you had to contribute. Also she asks questions on customer service situations like how you would deal with an unhappy customer.