I applied through an employee referral. The process took 4 weeks. I interviewed at Lyft (Nashville, TN) in Mar 2017
Interview
Applied online, then I received an email from Kelly to schedule a phone interview within two weeks. My first phone interview was with Caleb and was about 10-15 minutes long. Next was the group/speed dating interview, which was nice because you get to meet more of the people who work there. Then, you do a fake email to see how well you communicate, if you use proper grammar, etc. The next interview was about a week later. It was two fake phone calls. I was very nervous about this one, but it wasn't bad at all. Anna Grace gave me a lot of helpful information beforehand and was very kind and supportive. After the phone calls, I had another interview with the social media team lead, Christopher. Finally I had a 15-minute interview with the customer experience team lead, Chelsea and was called with an offer the next day. It's kind of a long process, but I love that they included tests because sometimes it's easier to show what you're good at instead of just talking about it. The multiple interviews are also helpful because I tend to get nervous, but it's less intimidating each time!
Interview questions [1]
Question 1
Why do you want to leave your current position?
What makes you want to work for Lyft?
Name a time you solved a problem creatively.
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Interview questions [1]
Question 1
Standard customer service questions. No curveballs.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Sept 2019
Interview
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2018
Interview
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.
