I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance (Lake Mary, FL)
Interview
I completed the online application in the beginning of July. I was then informed about a week later via email that they would like to schedule a telephone interview. I was told that if they were interested in moving on to the next step, I would hear back in about a week or two. It was about two weeks later and I was informed that they were interested in moving forward with me. I was then scheduled for a 4 hour interview. The interview was setup for a week later.
When I arrived at my interview site, The first person I met gave me a tour and we had a little time for Q and A. I then went into a room and completed a written assessment. I did not find it difficult although I do not have the best hand writing and that aspect concerns me. Then I was taken to a computer where I took an online assessment. I can type at 60wpm but that does not matter as you have to listen and type in the boxes as the information is being provided. I would not really have an issue with this but, I was a bit nervous. The tab did not seem to function normally and I was not able to tab through the fields and I was slowed down by that. I can understand this being important, but I don't think it is a good representation as to your ability to type and take instruction when it's a brand new system to you.
I then met with a very nice woman who then started the questions again and we had chatted about the position as well. I felt very comfortable with both of the people I interviewed with, however, I am not sure if I will get this position because of two questions. One in which was the fact that I would like to keep my part time job. I got the impression that the idea of doing something on the side while working with Liberty Mutual is not what they expect. It could be that I just read the reaction wrong, but that is what I picked up from it. The other question of concern was because I was very interested in upward mobility. Although this was a positive response received- it also seemed like I may have been a little too eager for a change in position. That is not what I meant by this and would be happy to have the position I applied for, but just like the person interviewing me, I am sure that they were motivated to take opportunities to move up the ladder when the opportunity is there. After a few more questions, I was escorted to the day, thanked and heard that I should hear within two weeks.
It has now been a week and I have not heard back as of yet but I will report back when I learn the outcome.
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer.
I applied online. I interviewed at Liberty Mutual Insurance
Interview
The 1st interview was a phone interview with an Indian woman who sounded like she didn't want to be there and I could barely understand what she was asking me. There was multiple times I asked her to repeat herself 3-4 times and still couldn't understand her so just answered what I thought she was asking. What a disaster. I asked tough questions because I knew this was a micromanaged, typical call center torture job. she of course confirmed a high turnover. This is the 1st writing on the wall, wont be applying here anymore.
I interviewed at Liberty Mutual Insurance (Spokane, WA) in Nov 2025
Interview
Had an interview for the initial phone screening about a week ago. The HR person was ten minutes late to the call, no explanation or apology. Did not come across in anyway like she was interested in knowing about me or my qualifications. Completely blunt, no warmth or soft skills applied whatsoever. Job was advertised with a salary range- she stated there was a solid number and they would not move from it. I declined and that was that. I would rate this as one of the worst intro's to a company I've had in 25 yrs in the industry.
Interview questions [1]
Question 1
They didn't really ask me anything pertaining to my experience or wanting the job. They did want to know why I wanted to work for Liberty Mutual. When I answered she then asked again, yes but why do you want to work here? I re explained and she asked again- At that point I told her I have no affinity for Liberty Mutual, the job aligns with my skill set. Not a great experience.
I interviewed at Liberty Mutual Insurance (Charlotte, NC)
Interview
Very well the management team was awesome . Not difficult. It was a 2 manager interview . They allowed me to interview and it was not overwhelming . The process was smooth.