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      Kohl's

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      Customer Service Interview

      18 Feb 2011
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Kohl's in Feb 2011

      Interview

      This experience was extremely frustrating and disappointing. Group interview with 8 other people, 1 no-show. They claimed they were hiring for 20 positions!!! Looked like all of us were in! Interview consisted of a series of behavior and attitude checking questions, standard interview stuff. They asked us each the same question, one by one. Finally, the interview ended with filling out paperwork (as if they intended to hire us), again standard stuff, but included agreement to take a drug test, approval of a criminal background check, and a credit check. I wasn't ultimately hired, so why did they need to do a credit check? One-on-one interview at the end consisted of being asked if I was willing to work until 11:30 p.m. Honestly, this seemed to be the main point. 2 days later, I received a rejection letter, with my name misspelled on both the envelope and in the letter. No loss being rejected by someone who can't even bother to spell my name correctly, even though they had my name and signature on several forms (agreement to take a drug test, approval of criminal background check), approval of credit check, job application, printout of my online application, schedule/availability questionnaire, plus I submitted a resume). I filled out all these forms, so I know my name was spelled correctly on all of them. Smarmy rejection letter was more patronizing and condescending than polite and considerate. Frustrating because I was only asked, in a very pushy way, whether or not I can work until 11:30p.m. (I cannot). Disappointing because the website makes them appear to be such a good company. I had spent 3 days preparing for the interview, reading all I could about their company, from which I got a good impression. But if the carelessness of this particular HR person is any indication, DON'T BELIEVE THE WEBSITE.

      Interview questions [2]

      Question 1

      Tell us about a time when you went above and beyond expectations.
      Answer question

      Question 2

      Tell us about a time when you missed an appointment.
      Answer question
      1

      Other Customer Service interview reviews for Kohl's

      Customer Service Interview

      24 Apr 2025
      Anonymous interview candidate
      Menomonie, WI
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Kohl's (Menomonie, WI)

      Interview

      All done online. It was all done by Zoom. It was very easy. Not hard. It only took a few minutes. They told me to come to the store. I did and they hired me.

      Interview questions [1]

      Question 1

      Can I work over night?
      Answer question

      Customer Service Interview

      25 Apr 2025
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at Kohl's

      Interview

      Interview was easy. But the job was chaotic and unorganized. Managers were rude. Coworkers were pleasant. Return policy is terrible so only work here if you can deal with old things and used products.

      Interview questions [1]

      Question 1

      Can you work weekend shifts?
      Answer question

      Customer Service Interview

      31 Jan 2025
      Anonymous employee
      Bloomingdale, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Kohl's (Bloomingdale, IL)

      Interview

      The hiring manager was thorough and informative about the position. He shared some benefits that associates could use while they are employed with the company. One benefit, he shared was the flexibility work schedule.

      Interview questions [1]

      Question 1

      How did I hear about the job
      1 Answer

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