They use almost exclusively situational questions, and look for your response to be formatted in the STAR process, lots of “tell me about a time when”. They also use interview panels frequently, so you’re often interviewed by several people at a time.

I applied online. After about 2 weeks, I received an email confirming a phone interview. The phone interview was basic: why I applied, what interested me in the company, a little about my past experience, and some basic questions focusing on sales such as give an example where you cross sold products to a customer, give me an example where you took proactive steps to make a sell. After the phone interview, KeyBank scheduled a face to face interview at a local branch. The face to face interview includes two interviewers (generally branch managers). Again, typical questions: why KeyBank, why the position, tell me about yourself, give an example where you sold a product to a client, how would you built a relationship with a real estate agent. After the first face to face interview, KeyBank scheduled a second face to face interview (again with two interviewers who likely are branch managers). I found this second interview repetitive: same questions from my first interview although the interviewers had notes from my first face to face interview. One of the interviewer's had me role play selling to a client. During both face to face interviews, which lasted about 1 hour, 2 to 3 customers walked into the branch: the tellers looked bored since they had nothing to do and the bankers were not in the branch (probably out trying to sell). All in all, the banker role is a strict, old school, sales role where you have to sell, sell, and sell. KeyBank has sales campaigns where they try to get the branches to compete to hit product sales goals (e.g. sell credit cards). The sale goals seemed reasonable except for the fact that the branches receive very little foot traffic which is understandable since physically going to a bank is becoming almost extinct. Thus, KeyBank expects you to cold-sell: cold call, go door-to-door, or what ever you have to do hit your sales goals. I received an offer but declined because 1) I hate cold selling; 2) the incentives for hitting your sales goals are skewed in KeyBanks favor (e.g. produce $1M in loans for a quarter and receive a bonus of 0.001% to 0.002%, $1k to $2K); and 3) with little to no foot traffic, I would likely have to cold call or go door to door at least 50% of the time, daily.