I applied online. The process took 3 weeks. I interviewed at Kelly (Atlanta, GA) in Jan 2019
Interview
I applied late December, had to take a typing test 24hrs later. Once typing test was complete I had to wait 48 hrs and was sent an E-mail stating I had been chosen for an interview. The Interview was scheduled through their system. Received a E-mail with a link for the video interview on the day of the interview about 1 hour before I was scheduled. I had to turn my camera 360 degrees. They wanted to view the entire room. The door had to be closed and I could not be by windows. I was in a 1 bdroom and I set my desk up in the corner with the TV and Door behind me and the window was in front of me.
Interview questions [1]
Question 1
What do I know about Apple products?
What experience do i have in troubleshooting Apple products?
Have I worked from home before?
What are my strengths and weaknesses?
We had to roll play a call from a new Apple customer. They wanted to see how I would describe to a customer how to work the iPhone.
Two interviews one with someone telling you about job and another with hiring manager regular star questions. Very easy hired within the month. Four weeks training. Pay increases every 6 months.
I applied online. The process took 3 days. I interviewed at Kelly (Shreveport, LA) in Jun 2022
Interview
The interview was a two round interview process. I would encourage you be yourself and talk about your product knowledge and experience with customers. I would do the interview on a laptop to avoid delays or a rescheduling of your interview.
Interview questions [1]
Question 1
Tell me about your experience working in customer service.
I applied online. The process took 2 days. I interviewed at Kelly (Mesa, AZ) in Aug 2019
Interview
The interview was conducted in the area you are going to be working at from home so that they can see that you are in an environment suitable enough to work in. It had to have a door in the room to show privacy.
Interview questions [1]
Question 1
They did roll play questions and basic, what would you do in these situation type questions