I applied online. I interviewed at Kaplan (New York, NY) in Jul 2010
Interview
I received a phone call for an interview. Interview lasted about 15 minutes with a manager who informed me that the decisions would be made in 2 weeks it took almost 4 weeks to hear back.
Interview questions [1]
Question 1
Tell me about a time when you were really frustrated with a customer
I applied through an employee referral. The process took 2 weeks. I interviewed at Kaplan (New York, NY)
Interview
The interview process was very laid back when I was hired. Over time, the interview process has evolved to include a mock-phone call test, in which the interviewee will need to navigate the site to answer questions from a "student". The student usually asks about the company's "Higher Score Guarantee" policy. Don't think on your feet, instead, take the time to retrieve the accurate information during this process.
The interview also involves shadowing other employees as they take phone calls, and meeting with team leads and managers. They're looking for skills centered around conflict resolution, attention to detail and good listening skills. A knack for documentation will also come in handy.
Interview questions [1]
Question 1
Nothing extremely difficult or unexpected, but again, be sure to maintain a level-head throughout all aspects of the interview.
I applied online. The process took 2 days. I interviewed at Kaplan (New York, NY) in Aug 2010
Interview
Contacted via phone and asked to come in. Interview took one day, received response for follow-up phone interview more than 14 days later. Second interview came by phone and was given offer at the end of phone call.
