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      Kapiche

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      Customer Success Manager (CSM) Interview

      29 Mar 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Kapiche in Mar 2022

      Interview

      Met with the hiring manager, members of the sales team, product management, support, and technical team. Each interview was about an hour, and everyone was super friendly and enthusiastic about the success of the company.

      Interview questions [1]

      Question 1

      Roleplay scenario: How would you approach this client who is a churn risk given the primary user is no longer at the client organization?
      1 Answer

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