Was referred by an employee. First had a short screening interview with a talent acquisition partner during which time we discussed the opportunities currently available at Jobber. She also completed screening questions during this call. I agreed to move forward to an interview with 2 department managers, unfortunately without yet seeing the job description. The managers interview was engaging, both of them were kind, but I did get the sense that they were overwhelmed at work and not sure what they were looking for in a candidate besides a warm body to cover a shift and relieve some of the pressure off their current staff. This was unfortunate as it gave a sense of their not valuing what I would bring to the table. I was moved to the next round which was a, "technical interview" during which I was tasked with answering 2 emails and a mock telephone call with a hiring manager for the department and someone from the Help Docs department. They were both really friendly, engaging, forthcoming with information and empathetic during the process. It was at this point that I uncovered that the role would be entirely reactive. (They are very focused on the, "voice of the company" being conveyed to their users -- which I think is their definition of, "customer success.") This differs from customer success in reality, as it is a proactive vs reactive approach. Jobber's Customer Success Rep role is a support role, which I found to be misrepresented in the title though it is a little clearer once I obtained the job description. Finally, I met with an executive who was completely down to earth and a pleasure to speak to. He is really passionate about his role and the company, present and future. The process was thorough though I think it's normally a lot more communicative, but a number of things got in the way of my having that exact experience. In the end, I declined the offer because 1) growth opportunities were touted but not well-defined, 2) the position was not the job that I believed it would be, 3) the compensation and benefits package didn't compare to other companies of the same size and vertical, and 4) they came across as anxious to hire a friendly someone ASAP to fill a drastic need vs hiring someone talented and experienced in CS with potential to impact long-term as the company grows. When I went to negotiate the offer I expected a conversation but instead they declined to address my concerns with compensation, flexibility and growth potential. As someone who has significant experience in the recruitment process, I was disappointed in how this was handled; there are always ways to manage the negotiation and overcome objections in an attempt to secure the candidate. I really wanted to work at Jobber because I know a lot of folks who work there and adore it, I really love their product and I think I would've been able to make a big impact on their customer success team. The role was just not the right fit for me, but overall, it was one of the better interview processes I've been through in my career.

There are a phone pre-screen that was very basic (tell me about yourself, explain about experience, how would you handle upset customer, etc). The manager that was conducting the phone screen was the same one who also held the in-person interviews. Both the phone screen and the in-person interview was scheduled online (received an email and was asked to click on their calendly link to book the interview). The in-person interview was held at their toronto office which is in the One Eleven building (a shared space with various other start-ups). The interview was very relaxed and easy going. It was more like a conversation between friends trying to get to know each other better. Because it was so relaxed I could really show off my personality which is exactly the reason why the interviewer was conducting the interview in this fashion. She basically told me that she only hires based on personality and not based on experience. I thought the interview actually went really well and she even showed me around the small office space that they have. Anyways, ended up getting an email a week later that I didn't get the position because I didn't have enough experience. I was super disappointed since I really wanted to work for Jobber and the culture sounded fantastic.