In short, there was little discussion of actual skills for this - one of two, entry-level customer service - positions. In fact, he made smirks when he asked me 'why are you here applying for this job?' ' I do not see any call center experience on your resume (that I only just now bothered to review when we sat down in this room for the first time 5 minutes ago).

I explained to him that I indeed worked in and supervised a call center team. That everything I have done in my career has been customer-facing and that in my current role I am specifically, the de-escalator (a key skill for this position in retention and escalations). I explained to him that I had talked about all of that background and my enthusiasm for the position and the company, in the cover letter I sent that he didn't bother to read. (I didn't say the last part but wanted to)