Interview Question

Customer Relations Representative Interview

-

Stamps.com

In short, there was little discussion of actual skills for this - one of two, entry-level customer service - positions. In fact, he made smirks when he asked me 'why are you here applying for this job?' ' I do not see any call center experience on your resume (that I only just now bothered to review when we sat down in this room for the first time 5 minutes ago).

AnswerAdd Tags

Interview Answer

1 Answer

0

I explained to him that I indeed worked in and supervised a call center team. That everything I have done in my career has been customer-facing and that in my current role I am specifically, the de-escalator (a key skill for this position in retention and escalations). I explained to him that I had talked about all of that background and my enthusiasm for the position and the company, in the cover letter I sent that he didn't bother to read. (I didn't say the last part but wanted to)

Anonymous on

Add Answers or Comments

To comment on this, Sign In or Sign Up.