Interview Question

Client Service Representative Interview



How would you handle a very upset client in the lobby?

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2 Answers


Always remember that you don't know what else this person is going through. Make sure they sure they know they are being heard and that they are being met with emphathy

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Let the client speak, ask client to sit with me to discuss the problem and talk it through. Be very empathetic when dealing face-to-face with a customer. Work through options to resolve the issue with the customer.

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