Overall similar process to what has already been posted. Initial phone interview with recruiter, followed by phone interview with someone on the actual Customer Success team. The recruiters were very professional with scheduling and follow-up was very timely, with the exception of the call starting about 10 minutes late. Second phone interview thought overall the Q&A was all going well, though as 30 minutes is not very long for an interview especially for a Director level role, the interviewer very abruptly ended the call and left a very bad impression, as even if you are time bound it's only professional to state the time has ended and if there are any follow-ups needed can do so via email, etc. - or just simply bring the call to a natural end without jumping off abruptly. Especially as the company prides themselves on being one of the best places to work in NYC, and is in the business of recruiting, would have thought they'd be more professional and thoughtful. They also do not provide detailed information on why they do not want to continue the process, yet send out an anonymous survey requesting feedback on the process - and would be happy to do so if there is equal accountability and feedback on each side of the process. I rated the process as neutral as the experience was mixed.