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      Advanced Repair Agent Interview

      7 Dec 2017
      Anonymous employee
      Fenton, MO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Geek Squad (Fenton, MO) in Sept 2014

      Interview

      This is not a review of an interview but some tips for those that are looking to apply from someone on the other side. Most of these tips will be for those that are applying for their first job or as an entry-level in-store position: Be prepared. We will ask basic tech questions and can tell when you are being honest. Keep your answers real-world and the more details the better. Work that you have done for friends and family is great but just because you have built a computer does not make you an elite applicant. It is definitely something that can give you an edge but do not rely on just that and expect to get in the door. We are generally looking for three things: Tech experience, people skills, and the ability to learn. Tech can be taught to anyone, but it is much harder to teach someone how to talk to an upset client. I cannot teach someone who is not open to learning. Ask yourself these questions before going in: 1) Am I passionate about technology? 2) Can I explain complicated technical terms to the average person in a way that they can understand? 3) Do I enjoy being around others who share my passion? If you answer no to any of these questions, an in-store Geek Squad position may not be the best option. Discuss this with your interviewer and they may be able to recommend some positions elsewhere in the building for you. There are generally three steps to being hired in, a Phone interview, an in-person with the direct supervisor, then a third interview with the general manager of that location. The phone interview is basic questions: hours, travel, location, why you want to work there, etc. The second interview is debatably the most important as it is usually the person that you will be reporting to or even the person that they report to. This interview will decide if you get the job 90-95% of the time. Be open, be honest, and be candid. The interviewer is usually interviewing five to ten people around the same time as you and will appreciate the brevity. Be respectful of their time. Listen closely and ask that the questions be repeated or rephrased if you need to. It is much better to answer a question completely than try to rush through the interview because you were worried about perception. This interview should take an average of 20-30 minutes to complete and if it drags on beyond that it should be because of the interviewer, not because of your answers. If it goes well, you will receive a third interview with the Assistant Manager or the General Manager of that location. It can happen at the same time or be scheduled for a different day entirely based on what the current business is like in the store at that time. Be prepared for it regardless and you will do just fine. Many of the questions at this stage will be similar to what you have answered before however there will be a few extra questions including some that the GM may make up or add in the moment based on how the interview is going. Follow the same tips from your prior interviews and you will be fine. One of the biggest questions that applicants fail is along the lines of "if your friend/family/coworker took ______ from the company, how would you respond?" I do not care about your relationship with said person, the correct answer is always, always to report them immediately. You will instantly be turned away if you answer anything else. You are here for the business and it must always come first. As an important note, it is extremely rare that a candidate is told if they are being hired on or not immediately following their interview. There are, as aforementioned, typically several applicants for any spot and information is not allowed to be released until all interviews have happened. Do not despair or push the interviewer for more information. They will give you what they can when they can. The best thing to do would be to ask a closing question such as, "Do you see any reason why I would not be qualified for this position?" It will not ensure that you get the job, but it makes a tremendous difference and pushes the fact that you are truly interested in working there one more time. Final tips: -You are being watched from the moment that you walk into the building to the moment that you leave. Be polite, ask questions, walk around, and interact with the employees. The interviewer is likely to ask associates what they saw after you left. Every little bit helps. -Dress code helps but is not as important as you think. Dress for where you came from. There is a big difference between showing up in jeans and a ripped t-shirt because you drove straight from your other job and wearing that because you just rolled out of bed. -Be prepared for curveball questions. One of my favorite questions to ask was something along the lines of what I have listed below. Keep an ear out, listen closely, and ask for a repeat or a rephrase if you need to. Good luck!

      Interview questions [1]

      Question 1

      Explain your use of information system in an unfamiliar environment
      1 Answer
      3

      Other Advanced Repair Agent interview reviews for Geek Squad

      Advanced Repair Agent Interview

      10 Mar 2025
      Anonymous employee
      Grand Rapids, MI
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Geek Squad (Grand Rapids, MI) in Mar 2025

      Interview

      It was good, pretty casual. They told me a bit about them, and then asked me to tell them about me. Asked me a lot of customer focused questions. Not really any technical questions for my interview, but if you're able to bring up how your experience fits the role they love that.

      Interview questions [1]

      Question 1

      "Tell me about a time you went above and beyond for a customer" "In a fast paced environment like Geek Squad, what do you do to set yourself up for success with managing different responsibilities" "If you had multiple clients/things you were working on, how would you manage it all?"
      Answer question

      Advanced Repair Agent Interview

      5 Sept 2024
      Anonymous interview candidate
      Plano, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Geek Squad (Plano, TX) in Sept 2024

      Interview

      Great interview process, did. not take too long, made it easy to explain my previous expertise and work experience. Overall very easy process and one of my favorite interviews as a candidate so far.

      Interview questions [1]

      Question 1

      Explain a time where I provided excellent customer service, and how did it make me feel.
      Answer question

      Advanced Repair Agent Interview

      29 May 2024
      Anonymous interview candidate
      Apple Valley, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Geek Squad (Apple Valley, CA) in May 2024

      Interview

      The interview is a standard set of questions related to customer service and repair procedures that every other candidate is supposed to be asked. Be prepared to go against internal hires as they are highly favored. Even being an internal hire myself I was not "qualified" for the position with 3+ years of job experience in the role I was applying to. Instead, the store I was applying to chose to go with someone who has never worked in the role and decided to give the job to someone who already worked in that location. Unfortunate to say the least.

      Interview questions [1]

      Question 1

      Tell me about a time when you were proud of the level of service you gave someone. What made it memorable?
      Answer question

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