I applied online. The process took 2 months. I interviewed at Delta Air Lines (Baltimore, MD) in Jun 2018
Interview
I applied online on April 16th, two days later I received an email asking me to participate in a video interview. During the video interview, I was asked five questions. Two months later I received an offer to have a face to face interview. I was one of approximately 30 candidates, I did not get a job offer
Interview questions [1]
Question 1
Tell us about a time you had to solve a sudden problem at work independently, without guidance or input from your coworkers or supervisor.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.