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      Credit Karma

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      Staff Product Researcher Interview

      1 Nov 2021
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Credit Karma (Austin, TX) in Oct 2021

      Interview

      First, I went through a few rounds of meetings with recruiters and one of the hiring managers The recruiting and scheduling part of the process was a mess. it overall felt like recruiters were very inexperienced and there were 3 different folks involved in the process 2 recruiters and one scheduler and there were a lot of times were information was lost in translation and I was extremely confused . At one point there was 6 invites on my calendar on the same slot (same day and time) to indicate my 1:1s none of which included useful information regarding sessions. I had to go dig in my emails to find the agenda for the day. I had to do a portfolio review for 30 minutes (for which I was required to show 2 case studies) Which in my opinion is a really short time for 2 case studies for someone that does complex strategic work. maybe ok for school case studies but not for my type of work. Then I had to participate in a research activity. The allocated time for UX research activity was ridiculously short. (10 minutes to understand a new problem and put a research plan together for it... It really made me think maybe their team did not have a clear understanding of UX research process and what goes into a UX research plan. I also went through 1:1s with a few of team members. It really seemed like most challenges discussed was around a topics such as conversion and retention: "how do we make people give us more of their money, and not churn" which was disappointing but I had to remind myself to be realistic about the mission of most fintech companies... which is to thrive on and take advantage of people's financial issues. I did not end up getting an offer, but If I did, I would have declined the offer no matter what the package looked like.

      Interview questions [1]

      Question 1

      Put a research plan together in 10 minutes. Topic: imaginary team wants to launch an app to help high school students navigate choosing and applying for college.
      Answer question

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