I applied online. The process took 4 days. I interviewed at ChaCha in Apr 2011
Interview
You're first required to take some courses to learn the basics about the system you'll be using, them some courses on how to best use the system and etc. Then you'll take the Skills Test which is a simulation of 10 real questions, and you'll get the results in a few days.
Interview questions [1]
Question 1
What is the phone number for xxxx business? and hours?