Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      CarMax

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: CarMax reviews | CarMax jobs | CarMax salaries | CarMax benefits | CarMax conversations
      CarMax interviewsCarMax Customer Service Consultant interviewsCarMax interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Mercedes-Benz International
      4.0★Compensation and benefits
      avatar
      Retail Renault Group
      4.5★Compensation and benefits
      avatar
      Chilliwack Ford
      3.5★Compensation and benefits

      Customer Service Consultant Interview

      10 Jan 2022
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Service Consultant interview reviews for CarMax

      Customer Service Consultant Interview

      14 Mar 2024
      Anonymous employee
      Richmond, VA
      Average interview

      Application

      I interviewed at CarMax

      Interview

      Was nothing to ride home about. Long online application with a lot of assessment questions so be prepared to spend a considerable amount of your hour answer questions that feel like they have two correct answers.

      Interview questions [1]

      Question 1

      Did not get there just think the application itself was dense.
      Answer question
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at CarMax (Richmond, VA) in Feb 2024

      Interview

      The first portion of the initial application contains “customer service scenarios” with an accompanying quiz. Then there is a phone screen with your recruiter. Second round leads to a video screening is conducted followed up by a phone call and an offer.

      Interview questions [1]

      Question 1

      Why are you interested in CarMax?
      1 Answer

      Customer Service Consultant Interview

      3 Mar 2022
      Anonymous interview candidate
      Richmond, VA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at CarMax (Richmond, VA) in Feb 2022

      Interview

      I got a phone call days after I apply for the position. I have over a decade of experience in customer service. He told me the people they have hired didn't have little to no experience at all. The only reason I got the phone call was that I didn't put down a race. This company was so interested in me until they heard my voice. This company discriminate based of your color and I would never apply again

      Interview questions [1]

      Question 1

      What are some reasons you choose to work at Carmax? Are you able to work evenings and weekends? Talk about your experience?
      Answer question
      1