I applied through university. The process took 1 day. I interviewed at CFACT Consulting Services (Bhopal) in Sept 2021
Interview
Self Introduction for testing basic communication
Paragraph reading for a minute to test accent and understanding
Accent test to handle US clients and basic skills and certifications along with the familiarity of the market
Educational Background for further process and eligibility
Overall it was very easy it was a test of simple communication