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      Brilliant Earth

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      Related searches: Brilliant Earth reviews | Brilliant Earth jobs | Brilliant Earth salaries | Brilliant Earth benefits
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      Customer Experience Assistant, Sales Interview

      9 Jul 2021
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Customer Experience Assistant, Sales interview reviews for Brilliant Earth

      Customer Experience Assistant, Sales Interview

      6 Feb 2023
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Brilliant Earth

      Interview

      First call was with a recruiter, who was somewhat cool and gave me some good responses to my answers. Had a good time speaking with her and she was good at her job. After that there was a customer service questionnaire that really made you read the website to answer some of the questions, definitely a huge time waster for the person applying, but easily weeds out people that won't go the extra mile. This got me to the next step where I spoke with a Assistant Talent Acquisition manager or something like that. She was very polite and easy to talk to, asked some great questions up until we got into the logistics questions. She asked where I'm going to be in 30 years, and there was no way I was going to say selling diamonds for Brilliant Earth with no paid time off on November and December and working 10 hour shifts on weekends. Yeah right, who's going to want a job like this? Underpaid diamond snake oil salesman should be the title. Might as well put me on call 24/7 in case someone wants a diamond at 3 in the morning. No way I could work this, glad it went the way it did.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years. What drew you to our company? How do you handle pressure situations?
      Answer question
      1
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Brilliant Earth (Los Angeles, CA) in Jan 2023

      Interview

      Everyone that I spoke to through the interview process was very friendly and professional. However, I think that their process takes too much time and it seems as though you're being strung along to test out how much they can push you around. From start to what I believe was going to be the final stage today took a little over two weeks. I had a phone interview, a website product and sales ability quiz, and another video interview that lasted an hour. Only then, a few days later, did they ask me for a minimum of three work references with at least one direct manager, which they did contact. They sent them questions about their experiences working with me, which took them all around ten minutes each. A couple of days after that they sent me an agreement for a background check and another scheduled call with two people from upper management. I could understand all of this if it wasn't a starting position, or at the very least if they asked for the background check and references up front, but it's just below the lowest tier of a middle-class salary for Los Angeles. It would actually be a pay cut from my current position, which I was more than willing to do since sales bonuses were involved. However, after getting to know more about the bonuses, I think they should increase them or the base pay considering that it's a sales position that hinges heavily on both experience and/or good training and on company reputation. Not just anyone can do this job. To top that, anything wedding industry related is bound to be very stressful at times, and workers should be compensated for their ability to sell and form relationships with customers for repeat business. From the range I was quoted in possible bonuses, it just doesn't seem at all worth it to me. Not only that, but after over two weeks of interviews and I haven't even been invited to the place I might be working to meet any of the team or to get a feel for the environment. Obviously this final call could have been for an official offer on the job or negotiations on salary, but it just feels like I'm being set up to be strong-armed to be perfectly honest. It's just so lop-sided and unpleasant. I got another offer from a different company for a sales position that was very transparent from the start about goals, commission, base-line pay, etc., and their process wasn't stretched over weeks with low visibility on what my day-to-day experience would be. My first interview was in the office with the people I'd be reporting to on a daily basis and with the business owner. Sales is a people-person business, and I don't trust a company that isn't willing to show that they value my time and talents equally, or rather, show me that they definitely do not. I took the other offer and formally withdrew my application this morning.

      Interview questions [1]

      Question 1

      How would you go about handling a situation where a customer drove a great distance to see a piece of jewelry in person that was listed as available on the website, but isn't actually at the location?
      Answer question
      1

      Customer Experience Assistant, Sales Interview

      27 Apr 2019
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Brilliant Earth (New York, NY)

      Interview

      Three interviews ultimately ending in a background check and calls to references. The first interview was on the phone with one person conducting the interview. Next two were on Zoom with two people conducting the interviews.

      Interview questions [2]

      Question 1

      What is your favorite piece of jewelry? Pretend that I am a customer, sell me that piece of jewelry.
      1 Answer

      Question 2

      Give an example of a time you convinced somebody of something and it went well. How would you respond if it went badly?
      Answer question