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Apple Specialist Interview Questions

Interviews at Apple

1,316 Interview Reviews

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Helpful (939)  

Specialist Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 1+ week. I interviewed at Apple.

Interview

Hey guys! Here's my review of Apple's interview process. I hope this helps any potential Apple employees in their quest to join Apple! So I applied back in September actually. I didn't hear back at all. I then re-applied at the beginning of this month again and I heard back within a week about attending the hiring event.

Hiring Event: I read so many articles and nearly all of them said that the hiring event would have 70+ people. Mine only had 15 so I guess I lucked out a little. We were told to sign in and wait. Make sure you start smiling and greeting every Apple employee you see as soon as you enter the hotel?banquet hall, etc. They will start grading you the moment you enter. Start up a conversation with a couple people. This shows you're a people person and not a wallflower. We were lead in shortly after and we had introductions. All of the Apple employees introduced themselves and then we introduced ourselves. We were asked to say something about ourselves that is unique. After introductions, we were broken up into groups of 5. We passed around an iPad that had questions on it and took turns answering the questions. Make sure you seem engaged and try to tell a story with your answer. Don't just give a one word answer. Once that was over, we re-convened in the big group. We were shown videos about Apple and everyone gave a rundown about their role. After that, they asked if we had questions. Make sure you have some ready! Good ones too. Questions that will get them thinking and challenge them. They like that. I was offered the next interview right after the hiring event. It took roughly 45 minutes.

Second Interview: I had the second interview two days later at the store that I will be working at. It lasted about 30 minutes. It was all personal questions. They want to get to know you so make sure you have good answers for questions such as, "What's your hobby?", "What are you passionate about?", "Where do you see yourself in 5 years?", "Why Apple?". Don't give one word responses. Again, craft a story with your words. Think of a personal experience and relate that to the question. I was offered the the interview right after.

Third Interview: I had this interview 2 days after the second one. I expected to have a one on one but I had an interview with another gentleman. Keep in mind this isn't meant to be a competition and chances are the person you are interviewing alongside didn't even apply for the same role as you so don't get nervous. Try to speak first when possible. This interview had harder questions but if you remain calm and think for a second, you should be okay. I was asked questions like, "Name a time where you had to deal with an unruly customer", "Name the most profound experience you had with a customer", "Name a time where you were overwhelmed with projects and how you dealt with it". Again, not to awful. All in all, this interview challenged me to think outside the box and craft my answers accordingly. I got a call 2 hours later inviting me to attend the fourth interview.

Fourth Interview: This is usually the last interview for most people unless you are applying for a higher role. This interview was days after my third interview. It took place with the market leader, myself, and two other gentlemen who also applied for jobs. This one was more technical in nature so heads up. They can ask you anything from the 3 Mac's Apple offers, difference between android and iOS, difference between an SSD & HDD, explain RAM, Hard Drive, & Processor, etc. If Apple is launching a new product, know that product inside and out. I was only asked one technical question however. I was also asked what my passion in life is so when asked that, let the passion soak up the room! Let your passion take over and encapsulate everyone! I was told I'd get a response within 24-48 hours and I got one 4 days later with an offer. Don't worry if you don't get a call within the 24-48 hour time frame. Apple prides themselves on reaching out to their applicants. You will get a call.

In conclusion: Apple looks more at how you talk than what you know. Their whole mantra is, "we can teach you about technology but we can't teach you to be confident, talk to people, not be an mean, etc." So keep that in mind. It's okay if you don't know the answer to a question but don't just say "I don't know". Apple loves stories so let your inner J.K. Rowling out! All in all, be confident, smile a lot, don't be nervous, and stay calm! That will take you very far in the job process! Good luck everyone!

I posted the interview as "difficult". My reason was not that the questions were difficult, but rather that you have 4+ interviews so it becomes difficult to keep the energy going, not to repeat yourself too much, come across personable, etc. Hope that helps!

Interview Questions

  • What is your passion in life? Name a time you went above and beyond for a customer. Explain RAM, Hard Drive, and Processor. Why Apple? Where do you see yourself in 5 years? Name a time you had to deal with an unruly customer.   32 Answers

Other Interview Reviews for Apple

  1.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Apple.

    Interview

    If your application is chosen you have to go to a hiring event which can hold 10-30 people in which you have to stand out. From there its an interview with a manager from the store, then the store leader, and then finally the market leader.

    Interview Questions


  2.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Apple.

    Interview

    Really good interview process overall. A recruiter reached with a phone call to get a general experience, then scheduled an in-store group interview with a manager. The final interview was one-on-one with a store manager.

    Interview Questions

    • What were your experiences dealing with difficult customers?   Answer Question
  3.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    It was a great experience! The staff surprised me in a good way. They seemed to care about us, the applicants. Also, the recruiters were really easy going and always there to help.

    Interview Questions


  4. Helpful (1)  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Apple.

    Interview

    I had 4 interviews. The first was a phone screening that had a few basic behavioral questions. The second was a small group interview in store that again featured behavioral questions, but these were more focused on your professional experiences rather than your personality or background. That night I was invited to a third in store interview which featured basic questions that were geared toward your experience with technology and Apple products. The final interview was with the flagship leader and again, more behavioral questions that were a bit tougher, but they really just wanted to get to know your story.

    Interview Questions


  5.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Apple.

    Interview

    Group interview with about 40-50 people. The hiring managers (6-7) asked questions and a few people were about to answer. We were then split up into groups of 8 with 1 manager and passed around an Ipad with questions. Whatever question was on the screen when it was passed to you, you had to answer. The total thing took about and 1.5 hours. I then had a phone interview a week later, and 1 more face to face interview with a leading manager before being hired.

    Interview Questions

    • Describe where you come from and where you would like to see yourself in the next 1-5 years?   1 Answer

  6.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Apple.

    Interview

    Many steps- 4 interviews before offer. The first was a group interview, followed by interviews with other specialists and the store manager. All interviews were conducted in person. Overall, a positive experience - just a little bit long.

    Interview Questions

    • What are your strengths as a retail employee?   1 Answer

  7.  

    Specialist Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Apple.

    Interview

    They called about 2 months after I applied. There were 3 interviews. The first two were with an additional candidate. The first one was with the hiring manager, and the second was with the senior store manager. The third interview was more of a "you already got the spot" interview and it was with the market leader.

    Interview Questions

  8.  

    Specialist Interview

    Anonymous Interview Candidate in Miami, FL (US)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Apple (Miami, FL (US)) in February 2020.

    Interview

    It wasn't an interview but rather a "get together" with two other candidates; one who sold medical devices and is going to grad school for medicine and another a high school student with zero sales experience looking for a job to gain real world experince. The gentleman that met with us did not really ask any regular interview questions, just went one-by-one asking us to answer the same question.
    I have 20-years of successful sales under my belt. I applied for a sales job expecting to be asked sales-questions such as: when was a time you had a difficult customer and how did you handle it, what has made me successful in sales, where do I see myself in X years, what are my biggest strengths and weaknesses... you know the regular interview questions that hiring managers ask.
    I made it to the "get together" process from my resume showing a sales leader but that did not matter at all.
    During the process it seemed as if Apple was looking for candidates that they can train in sales once they accept the role because the Apple products sell themselves.
    I am sure anyone that has ever been to an Apple store understands that the sales people there have zero personality, cannot build a rapport with customers, don't understand the proper way to communicate, and so forth.
    I know this sounds like a negative review by someone who did not get past the first stage to get a real interview but it is more of an eye opener and a better understanding of what Apple is looking for.

    Interview Questions

    • 1) Tell me about yourself.
      2) What is your favorite Apple app?   1 Answer

  9. Helpful (53)  

    Specialist Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Apple (New York, NY (US)) in September 2019.

    Interview

    I had two different interviews. The first was a group interview and it had a total of 10 people, splitting us into groups of 5. Each group had an interviewer and every person would take turns answering the question. After only 25 minutes we collected our resumes and we left the building. I got an email saying I would move to the next round and a phone call to schedule my next interview.

    I went to my second interview location and it was really packed. My first interviewer was a shift lead. Because we were talking in an apple store, we sat in a room that had seats, but was still very loud. If you're in a situation like this, you NEED to speak up. The interviewer is tired because they've been conducting interviews all day so speaking softly will not be a good impression. My interviewer asked pretty standard questions and then he moved me forward to his manager who then offered me the position on the spot. We did the paperwork and that was it! Very fast paced once you get past the hiring event stage.

    Interview Questions

    • Tell us about yourself and what was the most recently fun thing you did?   4 Answers
    • Why apple?   1 Answer
    • What's your favorite apple product and how would you promote it?   2 Answers
    • Describe a time when someone went above and beyond for you?   2 Answers
    • What's your favorite feature of an apple product?   3 Answers

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