The initial screening call lasted about 15 minutes. If you pass the screening, you will be invited to a Webex call with 2-4 other candidates, and finally solo interview with a hiring manager. The process is simple but hard to tackle. Prepare well.
I applied through an employee referral. The process took 4 weeks. I interviewed at Apple (Singapore) in Feb 2024
Interview
Phone pre-interview (~15 mins)
- Mostly administrative questions (expected start date, required notice period, etc)
- 1 "share a time when you..." question
- Immediate update on whether candidate will be proceeding to next round of interview
First Video Interview (~60mins)
- WebEx video conference with 2 interviewers and ~10 candidates
- 2 breakout sessions (~5 candidates per breakout group), 3 questions by each interviewer
- At most a week before email update on whether candidate will be proceeding to next round of interview
Second and Final Interview Round
- WebEx video conference with 1 interviewer with ~5 candidates
- 3 questions by interviewer
- About a week or so before offer or rejection
Interview questions [5]
Question 1
Share about a time when you almost lost a customer but turned the situation around.
I applied online. I interviewed at Apple (Singapore) in Feb 2020
Interview
Initially, there was a group interview. However, due to the COVID-19 situation, the interview was changed to a phone call interview. The call was pleasant but overall, I did not move to the second round.
Interview questions [1]
Question 1
Tell us about a time you had to deal with ambiguity.
Describe the best customer service that you have received.