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      Alaska Airlines

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      Customer Service Representative Interview

      3 Mar 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Alaska Airlines in Feb 2023

      Interview

      The whole process is done online, they make you answer questions that make you think you are stupid, don’t the questions are dumb, if you “pass” that test or what they call a (virtual job tryout) you will be invited to meet with them at a group interview and they assign a group number then they proceed to tell you all about the job and have agents that have been there a long time to answer any questions, you also get to meet who will be doing your 1:1 interview, also they ask you 4 very very stupid questions and you have to answer a certain way, it seems like they follow a script on what and how they want them answered answering those questions don’t prove your actual skills and basically undermine all your accomplishments. Once the interview is over you are sent back to wait then 2 other people come pull you out and either tell you no or yes you passed and they can’t tell you why you aren’t offered a job for “legal reasons” overall it wasn’t an enjoyable experience and it’s sad because Alaska is known to be a great employer

      Interview questions [1]

      Question 1

      Explain professionalism? A challenge you overcame at work or difficult situation?
      Answer question
      1

      Other Customer Service Representative interview reviews for Alaska Airlines

      Customer Service Representative Interview

      18 Aug 2025
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Alaska Airlines (Phoenix, AZ)

      Interview

      So far, I applied and took a test about 50 questions long. I was then emailed about scheduling an hour-long orientation. This will take place and be tested on how fast I can type - efficiently.

      Interview questions [1]

      Question 1

      They asked to be a chat bot and how we would reply. They provided resources and how to reply to situations.
      Answer question
      1

      Customer Service Representative Interview

      15 Jun 2025
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Positive experience
      Average interview

      Customer Service Representative Interview

      26 Apr 2025
      Anonymous employee
      SeaTac, WA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Alaska Airlines (Los Angeles, CA)

      Interview

      Interview was face to face 1on1. After that, they will let you know in a few days. But overall, its a good process. Recommend to be on time and to be big on safety.

      Interview questions [1]

      Question 1

      Describe me a time about an irate passenger and how did you deal with it
      Answer question

      Application

      I applied online. I interviewed at Alaska Airlines (SeaTac, WA) in Apr 2025

      Interview

      The Interview process took about 3-4 hours. I was hired on the stop after the interview, and completed the drug test/background check the same day. You also have a few start dates to choose from, but this will determine your seniority.

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond for a guest? Are you flexible with your availability?
      Answer question
      2