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Accruent Customer Success Manager Interview Questions

Interviews at Accruent

5 Interview Reviews

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Customer Success Manager Interview

Anonymous Interview Candidate in New Orleans, LA (US)
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at Accruent (New Orleans, LA (US)) in December 2019.

Interview

2 phone interviews and wonderlic test and an onsite interview consisting of 4 back to back either video conference or face to face interviews.

Goal post constantly changed during interview process.

Potential position changed all the way up to the final panel interview.

Went over salary during first interview and start date but then kept trying to lowball the salary during later interviews.

I assume the final reason I didn’t get the position is due to another applicant accepting an extremely lowball offer

Interview Questions

  • What was a time where you went above and beyond for a client?   Answer Question

Other Interview Reviews for Accruent

  1. Helpful (1)  

    Customer Success Manager Interview

    Anonymous Employee in New Orleans, LA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Accruent (New Orleans, LA (US)) in March 2019.

    Interview

    The interview process at Accruent is very thorough. I went through 4 rounds of interviews:
    1. Phone interview with talent acquisition specialist.
    2. Phone interview with manager of department.
    3. In person lunch interview with Customer Success Manager who works in the New Orleans office.
    4. In person/skype role play exercise with larger group - prompt was to lead a discovery call with a customer & the Accruent employees played the customer and I played the Customer Success Manager.

    Soon after the last interview, I was offered the position and accepted to start two weeks from that date. They have New Hire Orientation the first week of every month in their Austin office, so that will most likely be your first week of the job if you aren't hired off-cycle.

    Interview Questions

    • What are Accruent's values? What is your favorite value and why?   Answer Question

  2.  

    Customer Success Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Accruent.

    Interview

    I was contacted via to participate in a phone interview. The screening questions were typical questions, mostly asking me to reiterate my background, my career goals, etc, Nothing too complex. At the end of the call I was told my application would be presented to the hiring "team" however I received a "the team reviewed your application and decide not to pursue your candidacy" email within two hours of the call. In my personal opinion the interview was over as soon as I told the interviewer my salary requirements.

    Interview Questions

  3.  

    Customer Success Manager Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Accruent in May 2018.

    Interview

    I applied online and about 1-2 weeks later I received an e-mail to schedule a phone interview with a person in HR and then another follow up e-mail to schedule a call with the department manager.

    Interview Questions


  4.  

    Customer Success Manager Interview

    Anonymous Interview Candidate in Austin, TX (US)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Accruent (Austin, TX (US)) in October 2017.

    Interview

    I met two recruiters at a job fair, liked their enthusiasm and energy. Applied for position online. Took online IQ-like and personality tests. Was asked to do a phone interview for a different position than I applied for. Phone interview and follow up were professional. Pay was way below what I was expecting. Wasn't asked back for an in person interview.

    Interview Questions


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