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Sutherland

Engaged Employer

Sutherland

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Sutherland Compensation FAQ

Read what Sutherland employees think about their compensation at the company.

Sutherland has a compensation and benefits rating of 3.5. If you want to know how much Sutherland employees make, head to their Salaries page to see a list of salaries per occupation, along with bonuses.

All answers shown come directly from Sutherland Reviews and are not edited or altered.

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13 English questions out of 13

21 August 2020

How often do employees say they are paid at Sutherland?

Pros

Good pay on time always

Cons

Poor office equipment like chairs

Good pay on time always

21 August 2020

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11 January 2021

What are sales commissions like at Sutherland?

Pros

Good base pay. Strong digital strategy and capabilities

Cons

Bureaucratic and political like many large organizations. Expect to work as needed occasionally including some weekends and/or odd hours. Some challenges with expected commission pay according to plan

Advice to Management

Facilitate more autonomy for key account stakeholders

Some challenges with expected commission pay according to plan

11 January 2021

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10 November 2021

Does Sutherland offer bonus pay?

Pros

There is not one thing great about this company.

Cons

This company is the worst to work for in Kingston, Jamaica. Managers are petty and not knowledgeable on how to manage staff. It seems they were given the position only because they were on the job the longest. The pay is about $2.75 u.s. an hour which is devastating. They set impossible goals and then reprimand you for not meeting them. Schedules are horrible. Just a real sweat shop terrible place to work. They don't care AT ALL about employees. They also manipulate your time so you don't get bonuses or accurate pay for overtime.

They also manipulate your time so you don't get bonuses or accurate pay for overtime.

10 November 2021

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14 January 2022

How do employees feel about sign on bonuses at Sutherland?

Pros

$14/hr for CSR is not bad Health Care at 90 days

Cons

Promised $750 sign on bonus in the advertisement, told us on day three (after approximately three weeks in the hiring process, having to take a UA, having to receive multiple background checks, and having all your references called) of training that any promised bonuses just weren't happening. There aren't sign on bonuses according to the trainer, and the only bonus that can happen are referral bonuses of $400, half at 90 days and the remainder at 180 THEY FORGOT TO PAY US THE FIRST WEEK, THEN FORCED US TO ACCEPT PAY USING WISELY CARD DURING CHRISTMAS, TOLD BY MANAGEMENT (ILLEGALLY BTW) THAT YOU COULD NOT REFUSE THIS EVEN IF SIGNED UP FOR DIRECT DEPOSIT, it only happened once but during christmas, and because of all this pay was almost a week late for some people Really bad Equipment - They require you meet certain specifications with your hardware, then flip the script, mail you a really bad PC that will be exceptionally slow and has to use multiple VPN's/Environments Training was nonexistent, prepare to log in for 8 hours a day and listen to others have technical issues - I was put on phones before even finishing basic compliance courses Customers can be waiting for you to pick up the call for an hour to an hour and a half, every customer I spoke with was angry, many were irate Not actually trained, you use a google-esque resource to find every answer. It's not intelligent, your keywords have to be perfect or you're constantly flailing - the fact that all of our training was pretty much watching 5 people who didn't know how to use PC's log in with the help of the trainer, we were not really taught the keywords or how they fit in the system. 7 minutes in the after-call queue or being unavailable on the phone and multiple managers are notified, though calls can regularly take 15-20 minutes due to bad call connection, slow pc, and having to google literally everything or being personally responsible for legal repercussions concerning peoples financing There is training specifically against corporate whistleblowers, against internal unionization, there is tons of training to tell on other employees for any violation, it's the type of company where every person I talked to told me multiple times the only real rule was CYA Really terrible experience

Advice to Management

Don't break the law when communicating with employees, here's the rule from the Consumer Financial Protection Bureau - I understand that you didn't have time to take your compliance training because neither did I, but when you hire people you should know this kind of stuff: "No. Your employer can’t require you to receive your wages on a payroll card. Your employer has to offer you at least one alternative. Some employers will give you a choice between direct deposit to a payroll card, direct deposit into your bank account, or a paper check. Others may only give you a choice between a direct deposit to your own bank account or a prepaid card you choose, or a payroll card. State law determines what choices your employer has to offer to you, or if your employer must obtain your written consent before paying you with a payroll card. Your employer or the card issuer must provide you with the card’s terms and conditions. Before you agree to receive your wages on a payroll card, make sure you understand those terms and fees. For example, some cards charge fees for out-of-network ATM withdrawals, receiving paper statements, or checking your account balance at an ATM. Some cards charge fees every time you make a purchase. The CFPB’s prepaid rule, which came into effect April 1, 2019, requires providers to give you certain disclosures before you choose to be paid through a payroll card. However, due to phase-in rules, it may take some time before you start seeing the required disclosures. The disclosures include a “short form” that includes key fees and other important information and a “long form” that includes all fees and other information about the card."

Promised $750 sign on bonus in the advertisement, told us on day three (after approximately three weeks in the hiring process, having to take a UA, having to receive multiple background checks, and having all your references called) of training that any promised bonuses just weren't happening.

14 January 2022

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4 November 2021

What are pay raises like at Sutherland?

Pros

On-time pay, easy work, enough information to work with, nice collegues, understanding and friendly team managers, KPIs for bonus eligibility aren't too hard to reach consistently

Cons

Pay could be slightly higher, sometimes it's hard to take days off if they aren't plotted at least 2 months ahead of time (especially Summer), increase in job complexity once promoted with a raise in salary that doesn't exactly complement the new job responsibilities

Advice to Management

Raise salaries by more than the actual inflation percentage please.

Pay could be slightly higher, sometimes it's hard to take days off if they aren't plotted at least 2 months ahead of time (especially Summer), increase in job complexity once promoted with a raise in salary that doesn't exactly complement the new job responsibilities

4 November 2021

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13 English questions out of 13

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