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Sitel Group

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Sitel Group

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Sitel Group FAQ

Have questions about working at Sitel Group? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Sitel Group.

All answers shown come directly from Sitel Group Reviews and are not edited or altered.

71 English questions out of 71

20 October 2022

Does Sitel Group offer massages?

Pros

good engagement activities, people are nice, free breakfast, always opportunities to do other roles and other industries.

Cons

systems are crap, young people cliques and their dramas, pay is slightly above minimum in some roles but less than working for the clients direct. Some managers are untrained.

good engagement activities, people are nice, free breakfast, always opportunities to do other roles and other industries.

20 October 2022

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27 April 2021

Does Sitel Group offer dental insurance?

Pros

Great hmo package or medical coverage

Cons

Salary is not so competitive

Great hmo package or medical coverage

27 April 2021

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24 September 2022

Does Sitel Group have a pension plan?

Pros

Work from home. Health and Pension Benefits. Nice coworkers. Commission. Perkopolis.

Cons

Minimum Wage. Multiple Complicated Systems. Unorganized Hiring. Rushed Training. Little to no support.

Advice to Management

Restructure from the top down. Hiring process was long, repetitive, intrusive and unorganized. Training was rushed, one and done days with pointless filler to waste valuable time. Work systems are complicated and support staff unhelpful on complex calls. Transfers are common.

Health and Pension Benefits.

24 September 2022

See answer

5 March 2021

Does Sitel Group offer life insurance?

Pros

Great company, great insurance and 401 plan

Cons

Great company great people and managers

Great company, great insurance and 401 plan

5 March 2021

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2 June 2021

Does Sitel Group offer a wellness program?

Pros

Great flexibility, A lot of programs that promote physical and mental health, Supervisor and above personal pay special attention to each individual, has great benefits and perks, amazing environment, Sitel Staff makes the difference.

Cons

Cant think of any at the moment

Great flexibility, A lot of programs that promote physical and mental health, Supervisor and above personal pay special attention to each individual, has great benefits and perks, amazing environment, Sitel Staff makes the difference.

2 June 2021

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71 English questions out of 71

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We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. At Sitel Group®,...More

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This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

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Company Updates

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Sitel Group

0 days ago

Culture
We celebrated out the first-ever Peak Awards in beautiful Paris, where we hosted our Six Peak winners, or Mountaineers. The Peak Awards is the global awards program and a key operational standard at Sitel Group® designed to recognize those who operate at peak standards – consistently – across all key performance indicators (KPIs).
First-ever Peak Awards in beautiful Paris
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Sitel Group

14 days ago

Community
The Big MAX Book Drive was organized as part of several global activities during MAX Week 2022 to celebrate our culture, our people, and our commitment to education and growth through knowledge. This global initiative's many local beneficiaries are schools, churches, daycare facilities, homeless shelters, libraries, and NGOs. The donation numbers reflect individual donations made by work-at-home associates and book drives organized by our local wellbie and CSR teams.
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