OneSupport FAQ
Have questions about working at OneSupport? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.
Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at OneSupport.
All answers shown come directly from OneSupport Reviews and are not edited or altered.
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(select only 1)42 English questions out of 42
18 January 2023
What is health insurance like at OneSupport?
Pros
Worked for the company for almost 2 years, became an l2 after a month on the job. I felt like management was great at the job, the pay was sub-par and the work environment was alright. Overall the job lacked the opportunity to grow at a decent pace and had a relatively low pay ceiling. It's contract work and while I worked for the TWC my entire time there, other individuals were passed around to different contracts at random. Overall, I loved my bosses, didn't really like my pay but never had any trouble doing the work.
Cons
Bad health insurance, Low wage ceiling
Advice to Management
Management was completely fine. Keep it up.
Bad health insurance, Low wage ceiling
18 January 2023
26 March 2021
Does OneSupport offer sponsored degrees?
Pros
Flexible Schedule. Work from home position
Cons
Cannot assist customers with everything they need Hard to transfer to the right department. Dealing with angry customers for little pay. Take off points for quality phone calls that are out of your control. Cannot advance if you are part time
Advice to Management
Better training for contractors. Allow contractors to do more to assist customers.
Dealing with angry customers for little pay.
26 March 2021
22 February 2023
Does OneSupport offer unlimited holiday?
Pros
Remote, flexibility, commission, insurance, easy job to get.
Cons
Constantly changing employees departments, no raises, commission plans constantly changed but never for the better (for the employee), insurance is expensive, little vacation, no sick time, lots of micromanagement.
Advice to Management
Step back with the micromanagement.
Constantly changing employees departments, no raises, commission plans constantly changed but never for the better (for the employee), insurance is expensive, little vacation, no sick time, lots of micromanagement.
22 February 2023
10 June 2021
Does OneSupport offer disability insurance?
Pros
Depending on the contract they can be very flexible Nice management
Cons
Take awhile on disability contracts Some contracts are strict with even bathroom breaks
Take awhile on disability contracts
10 June 2021
18 January 2023
Does OneSupport offer healthcare cash plans?
Pros
Worked for the company for almost 2 years, became an l2 after a month on the job. I felt like management was great at the job, the pay was sub-par and the work environment was alright. Overall the job lacked the opportunity to grow at a decent pace and had a relatively low pay ceiling. It's contract work and while I worked for the TWC my entire time there, other individuals were passed around to different contracts at random. Overall, I loved my bosses, didn't really like my pay but never had any trouble doing the work.
Cons
Bad health insurance, Low wage ceiling
Advice to Management
Management was completely fine. Keep it up.
Bad health insurance, Low wage ceiling
18 January 2023
42 English questions out of 42
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