OneSupport Diversity and Inclusion FAQ

Pros

Flexible, understanding, straight forward work place

Cons

Contracts can have more diversity

Advice to Management

Working for OneSupport was great, but the Frontier contract didn't feel like what OneSupport values in helping customers.

Pros

Work from home, Not really anything else.

Cons

-Your schedule is set and usually consistent, but they can change it within a 2 hour window with no notice. -Very little room for growth -New job responsibilities are constantly being added when the job description was initially pitched as just customer tech support. I was added to support for multiple different ISPs. -Inadequte training for new processes, some were 1 hour and you're just tossed in to calls -The training team for OST is AWFUL, and honestly an HR nightmare. Too casual in a gross way. Frequently made sexual jokes, racial jokes, they spoke about their sex life, and was generally rude and unprofessional in the way they interacted with employees. It's wild that team has worked there for so long and has not been let go. -Pay is WAY too low for the amount of work expected, calls can be non stop with each call using a different program -No equipment provided, if you only have a laptop/one monitor this job will not be easy -Response time when reaching out to managers for help on calls can take a long time, meanwhile you're being scored on how much dead air there is in a call. -Very high turnover rate

Advice to Management

Fire/relocate the OST training team to a non-human facing position, Pay your employees more, drop support for ISPs