NextRoll FAQ

45 English questions out of 45

28 July 2020

Does NextRoll offer relocation assistance?

Pros

* Autonomy: I've never been at a company that gives employees so much freedom in deciding what to work on. The expectation is that employees are leaders in their own fields and will appropriately prioritize their time. * Coworkers: I've had the pleasure of being surrounded by good coworkers at several companies but AdRoll really hires and retains good people. The employees here are hard-working, personable, and intelligent. * Compensation: NextRoll pays well and offers a robust benefits package. Of course any company could "do better" (especially compared to Silicon Valley giants) but my compensation reinforces the notion that I feel valued at work. * Values: This company not only talks about their values, it practices them. I've never seen a company so dedicated to diversity, equity, and inclusion - this cuts across age, gender, race, religion, sexual orientation, etc. * Work-Life Balance: I will admit that I've never been good at striking a good balance here so I tend to be on the work-heavy end of the spectrum. However, NextRoll really does have a culture of finding balance and I've never been encouraged to disconnect and find separation from work the way I have here.

Cons

* Autonomy: I'm repeating this in the cons section due to a double-edged sword issue around autonomy - sometimes this creates conflicting priorities when projects need to be cross-functional. These challenges can be overcome but it certainly requires work to get autonomous people/teams to collaborate. * Complexity: For a mid-sized company, NextRoll seems to have large company complexity. Everything from tools, to process, to data systems are all complicated. Data-driven-decisions, although highly encouraged, are difficult to make as the truth lies buried beneath layers of systems and teams. * Growing Pains: In having extensively read other reviews before posting my own, I believe a lot of the complaints (some valid, some more along the lines of vented frustration) can be summed up as "growing pains." NextRoll is evolving from tenured "startup" to a modern-day SaaS company. Changes in team structure, operations, programs, infrastructure, etc. are both inevitable and frequent. This absolutely can come across as chaotic (especially to folks with tenure at NextRoll) but it can also be an incredible environment for opportunity. I will be the first to admit that growing pains are exactly that - painful - but for those looking for real opportunities for growth, look no further than NextRoll. Expect to be challenged.

Advice to Management

* Keep your head held high through this time of growth and change. Change is frequently painful but your care about your employees and your values is evident. * Invest even more than you currently do in middle management. You have strong individual contributors but a young middle management (likely promoted from strong individual contributors). Support them by growing their management skills (beyond their on-the-job skills). * Double down on insights instead of data. Empower teams to go beyond data-collection and into insights-driven business decisions.

Compensation: NextRoll pays well and offers a robust benefits package.

28 July 2020

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8 June 2021

Does NextRoll offer dental insurance?

Pros

The SLC office was beautiful and in a great location. Amazing holiday parties. Generous amount of PTO. Healthcare, dental and vision benefits are unmatched. Assistance with commuter costs made traveling the 45 miles to work not a big deal.

Cons

As the old saying goes “People don’t quit jobs, they quit management.“, that is true for me as well. Weak leadership, lack of transparency, the pushing of political ideals, and a disregard for employee growth and coaching are the top reasons I am leaving. Over the last 3-4 months we have seen employees across the entire BU leave in droves yet it all explained as “normal attrition”. I am NOT leaving because of a shift in the product, I genuinely liked my job. I am leaving due to the reasons mentioned above. I hope the company receives refreshed leadership that is more open to suggestions and is willing to work with its front-line employees to better understand their own clients needs. Sellers will openly lie about what the product can do to clients in order to hit their sales quota and metrics all while management encourages others to follow. So long as no questions are raised. There is little to no value to customers aside from being able to send a few emails and yet they make the sales and CS orgs push it on clients anyway. It’s has been over a year since the SaaS offering has come out and there have been no updates or improvements we have actually lost pieces of the product since its rollout. I cannot continue to lie to our clients just to push a product with no value outside of emails. Robin pushing his political agenda on the rest of the company by constantly bringing the current social crises with BLM, and AAPI via our townhalls, all-hands meetings, and company-wide emails. Leadership then completely ignores the tragedy in Colorado in early 2021 shows that AdRoll only donates/help various charities that fit a political agenda but they will no donate/help people in real need during a crisis. In my time at AdRoll we also received emails from our vendors (Expensify) telling us that a vote for one Presidential candidate was a vote against democracy. I don’t appreciate my employer suggesting who I should vote for, this is highly inappropriate and it was not addressed by leadership at all. Simply swept under the rug. AdRoll leadership seems to be more about lip service than actual positive action. That diversity doesn’t really extend to anything other than skin color, and even then it’s questionable how much they actually care, considering the majority of leadership share a very similar background. If AdRoll truly cared about being inclusive and bringing people together it would make groups based on people’s interests in crafts, sports, or food to list a few examples. Bring everyone together via similar interests ignoring each other’s skin color or gender. If leadership were able to change their tactics of managing I would love to come back and work for AdRoll.

Advice to Management

Listen to the feedback from your front line employees Encourage employee growth not just ask them to do as they are told. Keep politics out of the work place. Do not roll out half baked products just to say you have it. Invest in employee growth and they will take care of the company for you.

Healthcare, dental and vision benefits are unmatched.

8 June 2021

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24 September 2020

Does NextRoll offer parental leave?

Pros

It is a decent company and I did make some good friends around here.

Cons

If you are a woman in Tech please do proper research before joining this company. I agree with a previous reviewer here on Glassdoor, people at NextRoll who are supposed to build a culture of inclusion do discriminate against anyone outside their own team/group. If you question equity in policies equity promotions and compensation or policies like maternity leave and other benefits they will start alienating you and evetually you will see yourself out of the door. I was a referral candiate and I was given a fair warning by someone within the company about this culture before I joined but I never thought it could turn out to be so bad. If you have a sponsor here this might work for you since people like to play favorites here.

Advice to Management

Glad there is a new CEO and this might be a good thing for the company, maybe days of favoritism will be over soon.

If you question equity in policies equity promotions and compensation or policies like maternity leave and other benefits they will start alienating you and evetually you will see yourself out of the door.

24 September 2020

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7 May 2021

Does NextRoll offer a wellness program?

Pros

- Some of the best people I've ever worked with - Benefits; medical, food, parties, events... - Flexible schedule; both in terms of your daily/weekly schedule and WFH/in-office preference - Strong sense of social justice and D&I (if you don't like that, don't apply) - Did I mention the people?

Cons

- Poor leadership has been an issue in the past, but I have trust in the new CEO - Non-existent alignment between sales/support and product development - Too quick to bring new products to market - SLC compensation used to be competitive, but quickly becoming out of date with the growth of tech competition locally and remote - Career advancements are few and far between... Most likely to be hired externally or from NYC/SF/Dublin. Very little faith shown to the people of Utah

Advice to Management

- Better alignment between Product, Marketing, and front-line employees - Increase compensation or continue to lose your talent - Better GTM plan for new products including a longer Alpha/Beta test period - Expand career-advancing opportunities and start hiring local managers in Utah

Benefits; medical, food, parties, events...

7 May 2021

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5 April 2021

Does NextRoll assist with or provide childcare?

Pros

AdRoll has great health benefits and employee perks. They have spent a lot of time and money to make sure that employees enjoy their work environment and that the workspace can be as enjoyable and worry free as possible. They also had benefits that helped everyone commute to work, long or short. Through the COVID-19 situation and adapting to WFH, key individuals helped ensure the transition was smooth. They also helped make sure employees felt appreciated and taken care of during stressful and strange times. They worked hard to make sure benefits didn’t disappear during the pandemic, it was great to be taken care of and have those bonus perks, they were exciting and those who facilitated it did a great job! It was once a great place to work, they provided great resources, hired excellent talent, and were on a great course to grow into a thriving company. They seemed to decide to prioritize things differently and stopped caring about their employees and what they feel and think.

Cons

Don’t get caught up in the perks and benefits within AdRoll. At the core they are a poorly managed company with no pulse on their own industry or their own employees. AdRoll PREACHES transparency as one of their pillars or ‘culture creatures’ but has some of the poorest communication I have ever seen. They will keep employees in the dark or feed them non-specific answers to concerns, questions, and comments. They want you to inherently trust management without giving you a reason to trust or respect them. They also have a sort of ‘inner circle’ where no matter if your experience is relevant for the position, as long as you are friends and brown nosing to the right people you’ll get a job, no matter how hard someone else worked or how deserving, if you aren’t friends or sucking up to the right people, the road to advancement will be very difficult. This isn’t always a major issue, connections and knowing the right people is a great way to move into new positions. However, AdRoll puts people in positions to manage facets of the business they have almost no familiarity with. For example, putting someone who has never been a seller of the product in charge of a sales floor or someone with no account management experience in charge of AMs. It leads to unrealistic expectations of what the day to day of a seller is, is unfair to both that individual and the reps they are in charge of. It doesn’t help that as stated above, no one seems to be interested in what the actual employees are saying or even who they are. There is a cookie cutter mold they want employees to fit into, though they claim they are diverse. That diversity doesn’t really extend to anything other than skin color, and even then it’s questionable how much they actually care, considering the majority of leadership share a very similar background. If your personality, religious beliefs, political leaning, hobbies or anything else that makes you...you, don’t line up with what they want, you’ll have a very difficult time growing in the company. It goes back to the ‘inner circle’ that was mentioned before, they want people to fit into the AdRoll culture, but the AdRoll culture is mostly terrible. The people and teams that made it lively and unique are either no longer with the company, or largely ignored. AdRoll continues to push a product suite that is irrelevant, inferior and obsolete. Many rollouts are half baked and riddled with issues. No matter what survey is sent out or questionnaire, the feedback of front line employees goes unheard. Quotas and goals include unrealistic expectations to sell something that no one wants because they can get a cheaper, significantly better experience somewhere else. It is a product suite that they know has shortcomings as employees were asked to essentially lie to people to get product adoption, and those that do so successfully were used as examples on how to properly pitch the new product. Time and time again AdRoll goes against the key values and various ‘culture creatures’ you learn about in onboarding. Like many companies AdRoll was affected by the Covid pandemic and layoffs occurred. The CEO of NextRoll at the time thought it best to let employees know on a Friday that layoffs would be coming the following week, leading to uncertainty and anxiety amongst the employees. Come the following week management was clueless as to when the actual announcement would be made, when it was finally made there were no reasons given as to why certain individuals were let go, even though their performance, contribution, and knowledge was higher than others that were kept. Because of these decisions they lost top talent that had been crucial to building the successful parts of the business. Since then they have continued to lose almost all of the top talent they had before the pandemic, labeling it as normal attrition when asked about it. Their overall management through the 2020 experience was horrendous and careless. That same CEO disabled certain channels that were meant for questions and answers cutting off a huge channel and opportunity for employees to try and understand where the future of the company would be. This seemed to set a precedent that no answers would be given to anyone, if an answer did come it was generic and repetitious. AdRoll once had a bright future, a place where many, including myself, had planned to make a career. However, the poor management and lack of communication is more than anyone should have to deal with. Don’t let the shiny benefits and accommodating work situation lure you into a company that’s not worth your time or talent.

Advice to Management

- Stop rolling out half baked products that don't stand up to the competition in any way shape or form - Listen to your employees and actually take significant action when they tell you your products aren't of value to people - Don't ask your employees to lie in order to get the product sold, if it's as good as you think it is, why should they need to lie? - Put people in positions where they can actually succeed, give them managers who understand their day to day, and their struggles - Listen to how the frontline people pitch products and see success, instead of having marketing people who have never sold the product decide how and when to outreach. - If people are invested in you, invest in them. Communicate with them openly, instead of ignoring their questions or concerns or giving them half baked answers.

They worked hard to make sure benefits didn’t disappear during the pandemic, it was great to be taken care of and have those bonus perks, they were exciting and those who facilitated it did a great job!

5 April 2021

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45 English questions out of 45

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