Citizens FAQ

Pros

Good benefit package and pto time

Cons

Long hours and unachievable sales goals

Pros

great staff great facility free coffee and hot chocolate

Cons

less growth opportunities than expected

Pros

Very good medical and dental benefits, good hours

Cons

No good team as for as the customer service as backend part of the team

Advice to Management

Be more on top when we call the backend departments

Pros

Great maternity benefits, paid time off, and flexibility. The corporate culture is very positive and there is a big focus on employee training and development. I love the diversity and inclusion initiatives. HR outreach and opportunities to learn more about other business areas, networking, resume writing, and the desire to hire from within and grow are amazing. Great teams, people, and leadership in Business Services.

Cons

I honestly do not have any yet.

Advice to Management

Continue to invest in employee development, training, and comparable compensation (with other large financial institutions).

Pros

I love Citizens! Excellent culture, benefits, PTO, and perks. Products are wonderful and sell themselves.

Cons

Branch life since transformation has been rough, very short-staffed, and challenging to use PTO when you need it. Current branch staffing requirements only work well if everyone in the branch is at work every day. New and upgraded systems significantly tax the computers, and tech support is not helpful. There should be a significant improvement when new technology is rolled out to the branches. Training is good but kind of fluffy in the development area. Soft skills training is highly accessible, but hard skills that can drive a transition in career path is not. Metrics are all that matter. Production requirements have doubled while incentive pay has been reduced by half on top of a small raise. I'm not a fan of doing the same amount of production as before but getting half of the incentive pay. Branch managers are being forced to wear all of the hats and are being held to unreasonable standards. Because of staffing issues across the board and being the only employee in the branch who can run a drawer and work platform, they get stuck on the teller line frequently. I always wanted to be a branch manager, but you could not pay me enough to do it here. Difficult to transition out of the branch. Quite frustrating when despite excellent production history, experience, and education, I cannot get even an interview for an operations position, but I am regularly cleaning up the messes made by colleagues currently in those roles. There is high turnover in all roles, so the people who are supposed to support the branches do not have the experience to do so.

Advice to Management

Focus on turnover! You have the culture that people want to work for, but the jobs themselves force people out. Take a step back from micro-managing every metric that can be tracked. Most bankers could be high-performing colleagues if they could stay in the position long enough to build trust with customers. Banker/customer relationships cannot be artificially manufactured. Customers want to do business with faces that they know and trust, and they bring their friends and family with them.