Boots Opticians Work Life Balance FAQ

Read what Boots Opticians employees think about work life balance at the company and make sure this fits your lifestyle. Employees have questions about everything from the work from home policy, overtime and flexibility.

Boots Opticians has a work life balance rating of 3.1.

All answers shown come directly from Boots Opticians Reviews and are not edited or altered.

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4 English questions out of 4

8 April 2021

How is the work/life balance at Boots Opticians?

Pros

Senior leadership team are genuinely engaged and engaging. James Arrow (MD) and his team regularly holds video conference meetings with all practice managers, and doesn't shy away from answering difficult questions thoughtfully and meaningfully. Although the answers are usually, we can't afford to invest in that, it isn't a priority, or it's on the roadmap within the next five years (and has been for the last fifteen), the honesty is appreciated. Reasonable work life balance, although taking on more stores and more responsibility has changed that, it is still better than many other retail/optics management roles. Can switch off emails and ignore calls on holiday without repercussions, and little to no contact after normal business hours outside of genuine business emergency.

Cons

Very disordered, in the next couple of years Boots Opticians needs to either rapidly shape up, or they will be facing the end. Senior leadership do seem to know what their problem areas are, but seem unwilling or unable to face into them. Customers complain that we're too expensive and our prices are too confusing, so they reduced the price of some of the lenses, increased the price of others as well as most of the frames and added an extra tier into the pricing, making the end result more expensive and more confusing! Technology across the business is hugely out of date, we're still using paper records like it's 1993! The stock keeping system is ancient and unreliable, nobody (even loss experts) understands how it works. The PMS is a dangerously buggy mess that will bring up incorrect patient data, lose appointments and orders (literally every patient is has a duplicate file due to a mistake someone made about a year ago that nobody can work out how to fix!). The recall system was broken for around a year, with reminders sent randomly to the wrong patients and they either couldn't invest or couldn't work out how to fix it. The intranet is a broken joke where searching brings random results and half the links are broken. IT is outsourced as cheap as possible, so when issues come up (all the time), you are going to spend half an hour on hold, to some poor guy who speaks little to no English, and just needs to close the call as fast as possible regardless of if your issue is fixed or not. So the business obviously invests into online rota's that don't talk to the (outdated) payroll software and email accounts for OCs? Solving absolutely nobodies problems. Lack of critical maintenance points to a worrying cash flow problem in the business as a whole. Shops themselves, barring a few flagships, are uniformly shabby. Broken windows, leaking ceilings and damaged fixtures take months to be fixed, if at all. I've had parts of my store held together with duct tape for several months until maintenance can afford a fix. Critical testing kit is left out of commission, costing the business a fortune in lost revenue, for want of replacement parts. You're expected to deliver a premium product and service on a shoestring budget, with none of the tools or processes to deliver that. And when the half-baked processes inevitably fall down across the business, it isn't the fault of Nottingham where the processes were written, or the lack of investment has come from - it is individual practice managers and their teams who get it in the neck. Area management seems disordered and/or disinterested. Some good leaders are moved on or demoted, while others who seem utterly useless persist and are promoted beyond any logic.

Advice to Management

Face into the issues that make a difference to our patients and staff. If investment costs are tight, invest them into where they will make the most differnece, and for goodness sake get rid of OPS (the PMS)!

Reasonable work life balance, although taking on more stores and more responsibility has changed that, it is still better than many other retail/optics management roles.

8 April 2021

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31 October 2019

What is overtime like at Boots Opticians?

Pros

A warm and frendly environment to work in, with lots of support from management teams and plenty of extensive training.

Cons

No overtime pay - time receive back in lieu instead but not always possible to take this until quite a long time later.

No overtime pay

31 October 2019

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26 October 2020

Does Boots Opticians reimburse for mileage?

Pros

Friendly environment, good hours, good training

Cons

Not enough pay for everything we do, no commission or bonuses, no incentives to sell high quality lenses or frames, company doesn't really have great benefits

Not enough pay for everything we do, no commission or bonuses, no incentives to sell high quality lenses or frames, company doesn't really have great benefits

26 October 2020

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11 November 2020

How are flexible working hours at Boots Opticians?

Pros

Good team, work life balance, qualifications, good hours, learning new skills

Cons

Stressful, high turn over, poor management, micro managemenet

Good team, work life balance, qualifications, good hours, learning new skills

11 November 2020

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4 English questions out of 4