Boots Opticians Management FAQ

Read what Boots Opticians employees think about management at the company.

Boots Opticians has a positive Business Outlook of 52%.

All answers shown come directly from Boots Opticians Reviews and are not edited or altered.

How is management perceived at Boots Opticians?

109 English reviews out of 109

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13 August 2021

Pros

From starting my pre reg 4 years ago with Boots Opticians and have now worked in multiple Boots branches as a qualified Optometrist, I can say with confidence Boots Opticians in Bradford by far is the best work place to work. I have had the chance to progress as a supervisor for pre regs Optometrists and currently going to supervise my third pre reg in a months time. The team spirit at Bradford makes it a great working environment where I have made friends for life and always look forward to each working day.  The management in Bradford is what makes this store soo unique and has helped it go from strength to strength. In particular the practice manager Saqib and Assistant manager Bilal also a dispensing Optician have lead the team with such motivation, appreciation and always uplifts the mood of all the staff during the busy days and go out their way to make sure customers have nothing but the best service provided for them. We all are very grateful that they are our managers and I can say with 100% confidence that they have both together been the best managers I have ever had as I have had over 16 managers over my four years at Boots Opticians.

Cons

Not every store is the same with Boots as I had a very though time as a pre reg and the management towards the end of my pre reg at Chester boots store made me contemplate my career with Boots, however the management in Bradford from both Saqib and Bilal helped restore my trust in Boots Opticians and I have not regrets in staying with the company.

We all are very grateful that they are our managers and I can say with 100% confidence that they have both together been the best managers I have ever had as I have had over 16 managers over my four years at Boots Opticians.

13 August 2021

Reviewed by: Optometrist Boots Opticians in Bradford, Yorkshire and the Humber, England, England (Current Employee)

20 January 2021

Pros

I worked with a lovely team who had years of experience and very much enjoyed optics and the new things I was learning each day. There was good discounts on boots products and 70% off prescription glasses/sunglasses if you needed it. The sick leave and maternity pay was good. In general we had lots of good choices for frames and lens’ with customers. I really enjoyed the job when I first started as it felt like we really cared about people’s well-being.

Cons

Towards the end of my time here during the pandemic when they decided not to bring managers back into store, optical assistants were being overworked and underpaid; being expected to do a store managers job for zero pay increase this led to incredible stress and a day where my entire team cried because of how overwhelmed they was. Upper management were constantly making changes to the prices and procedures without consulting their staff on the ground which led to things that were not beneficial to the customer or the staff which clearly someone sat in an office who had no experience of optics had designed. Lack of training meant there was many who could do one thing but not another and it led to a high turnover of staff as they felt inadequate when they couldn’t do things that they could if they had just had some training. The wage for the job you was doing was very small and actually one of the lower paying of opticians. No bonuses or commission made it feel as if it wasn’t worth it. The uniform was one of the worst things about the company, cheap polyester uniform that was constantly splitting or tearing and once it did break you could be waiting months before getting a new set. A customer once described it to me as looking militant and I couldn’t disagree with them. In my time there plenty of staff left but non were replaced which meant at times you had three people for three clinics and as soon as you had a walk in it meant everyone was rushing around without being able to give proper attention to the customer. The rule of being stood up all day meant that we looked as if we was doing nothing when customers walked in when actually we had ten jobs in hand that we couldn’t deal with just so we looked as if we were ready to go for the next customer. If there is jobs going at any other opticians I would go there over boots, their work politics gets to be too much and you feel very inferior within the company; there is zero room for progression at most points but especially now as they are making staffing cuts.

Advice to Management

Speak to the people who are doing the job in the store to see what they think is needed rather than making cuts at head office and promoting useless offers. Hire people who have an understanding of optics in your main offices. Don’t pay thousands in bonuses to the big managers when your staff are struggling on the ground. Know your demographic when wasting money on buying bizarre and eccentric frames. Know that the business model as it is at the moment is definitely not working and speak to your staff as to why that is.

Towards the end of my time here during the pandemic when they decided not to bring managers back into store, optical assistants were being overworked and underpaid; being expected to do a store managers job for zero pay increase this led to incredible stress and a day where my entire team cried because of how overwhelmed they was.

20 January 2021

Reviewed by: Optical Assistant in London, England, England (Former Employee)

4 August 2021

Pros

Great team, great communication between team, decent salary in comparison with competitors, good trust between area manager and my role.

Cons

It systems are too slow and taken too long to update, although they are now updating them. I feel that they could trust the managers to make more in house decisions.

Advice to Management

Trust the managers opinions more.

Great team, great communication between team, decent salary in comparison with competitors, good trust between area manager and my role.

4 August 2021

Reviewed by: Hub Manager in Sevenoaks, England, England (Current Employee)

19 January 2021

Pros

It’s nice to speak to lots of different people. Sick pay after probation, and maternity pay after a year are better than what the government give you. The discount card is good but things that aren’t boots are generally cheaper elsewhere.

Cons

Managers are usually where they are as they’re massive suck ups, gladly they had a big cull lately, some are genuinely nice but they move on quick. No development given for regular guys unless you beg and nag for it. Customers can be rude and demand things and you’re expected to take it, they moan and get everything for free. If someone gets Covid in your practice you’re expected to carry on as it’s ‘Covid secure’ though they don’t take the PPE rooms where you all change together or the staff rooms and back areas where everyone walks around without a mask talking, into account. They’ve probably all had it and been spreading it around. Uniforms are horrible. Optometrists can do whatever they want especially long serving ones and you’re supposed to pick up the abuse for them running late/putting in late holidays requests which are granted/having to rearrange the clinic due to the customers booking with the call centre who are awful and have no idea what they’re doing. Rotas change constantly so you can’t plan anything, manager gets whatever they want and the rest cover them.

Advice to Management

You’re not Covid secure if you’re all hanging out without your masks on or not standing 2m away from each other. Probably why I caught Covid, thanks.

Managers are usually where they are as they’re massive suck ups, gladly they had a big cull lately, some are genuinely nice but they move on quick.

19 January 2021

Reviewed by: Optical Assistant in Manchester, England, England (Former Employee)

13 August 2021

Pros

From starting my pre reg 4 years ago with Boots Opticians and have now worked in multiple Boots branches as a qualified Optometrist, I can say with confidence Boots Opticians in Bradford by far is the best work place to work. I have had the chance to progress as a supervisor for pre regs Optometrists and currently going to supervise my third pre reg in a months time. The team spirit at Bradford makes it a great working environment where I have made friends for life and always look forward to each working day.  The management in Bradford is what makes this store soo unique and has helped it go from strength to strength. In particular the practice manager Saqib and Assistant manager Bilal also a dispensing Optician have lead the team with such motivation, appreciation and always uplifts the mood of all the staff during the busy days and go out their way to make sure customers have nothing but the best service provided for them. We all are very grateful that they are our managers and I can say with 100% confidence that they have both together been the best managers I have ever had as I have had over 16 managers over my four years at Boots Opticians.

Cons

Not every store is the same with Boots as I had a very though time as a pre reg and the management towards the end of my pre reg at Chester boots store made me contemplate my career with Boots, however the management in Bradford from both Saqib and Bilal helped restore my trust in Boots Opticians and I have not regrets in staying with the company.

Not every store is the same with Boots as I had a very though time as a pre reg and the management towards the end of my pre reg at Chester boots store made me contemplate my career with Boots, however the management in Bradford from both Saqib and Bilal helped restore my trust in Boots Opticians and I have not regrets in staying with the company.

13 August 2021

Reviewed by: Optometrist Boots Opticians in Bradford, Yorkshire and the Humber, England, England (Current Employee)

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109 English reviews out of 109