Boots Opticians FAQ

All answers shown come directly from Boots Opticians Reviews and are not edited or altered.

See questions about:

(select only 1)
Benefits
Career Development
Compensation
Coworkers
Culture
Management
Senior Leadership
Work Life Balance
Workplace

2 English questions out of 2

6 December 2019

How is management perceived at Boots Opticians?

Pros

The chance to work with some great products from high end companies, frames lenses etc., although range is a little complicated. Freedom to run your store as is best for your team and customers. Decent salaries for professional staff (but pay rises poor once you're in).

Cons

Archaic systems and procedures that are often broken. Still using paper records. The practice management system is awkward and unintuative to use, especially compared to rivals. Staff will spend literally hours a day hand writing customers names and addresses onto paper record cards for the next day. Company intranet is a joke, half the links are literally 'broken links' that don't go anywhere and you are judged against policies and procedures that you have no access to, and were briefed out properly once, three years before you started. When something breaks (and it will because fixtures and fittings haven't been updated since the early 90's) it will take months to get anything fixed. Heating broken in November? Don't worry, head office will get round to approving the quote to fix this within 28 days! Parts of the wall dangerously hanging off? 28 days! Locks broken so you can't secure your store? 28 days! etc. etc. Bizarre approach to audit and accountability - when you put glasses in a box to send out that needs five signatures, counting the till is at least ten on two different sheets, signing a GOS form needs to be signed in all the usual places, plus a stamp, plus a form. Filling in the 'accountability' documents and signatures is more important than actually getting the job right in the first place! Because of this weird approach to accountability, area managers refuse to give any direct advice or instruction! Vague and unhelpful answers to direct questions because they don't understand the business on the ground floor and are terrified of getting the blame if anything goes wrong. Don't listen to staff or customers: We were called to an emergency staff meeting, 600 odd managers in 3 or 4 meetings across the company - customers are telling us we are too expensive and our service is poor - so give better service (no advice on how or meaningful changes to process though) and we're going to put our prices up! Hard to fathom the logic.

Advice to Management

Modernise your equipment & software, repair tatty and tired stores and listen to what customers actually want. Focus on getting the job done right, rather than accountability forms and extra paperwork.

The practice management system is awkward and unintuative to use, especially compared to rivals.

6 December 2019

See 22 more answers

7 June 2020

Are employees at Boots Opticians generally happy and/or satisfied?

Pros

Good people in the company

Cons

None that i can think of now

Good people in the company

7 June 2020

See 8 more answers

2 English questions out of 2