Boots Opticians Career Development FAQ

Read what Boots Opticians employees think about career development at the company. Employees have questions about everything from promotions and mentoring to job security.

Boots Opticians has a career opportunities rating of 2.9.

All answers shown come directly from Boots Opticians Reviews and are not edited or altered.

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6 English questions out of 6

9 February 2020

How are the career development opportunities at Boots Opticians?

Pros

1.Work colleges! If you get a store with lovely people 2.Some customers you build up a good relationship with 3. Easy once you know what you are doing 4. Was close to where I lived 5. My second store I ended up was more flexible than my previous store if I needed a doctors appointment etc 6. Management did help when it came trying to move up the ladder a bit more and were supportive when I needed to have interviews carried out 7. Did help me gain valuable skills that I need in any work place and generally has rounded me a as person and because I am young I think it was a good place to start to mould be into a good worker/college - will always be thankful for that. I wouldn’t be where I am today without the job.

Cons

1.Very underpaid for the job you have to do and the responsibility you have 2. Little to no progression at all 3.One rule for you but different rules for others regarding sickness absences etc 4. Can be extremely stressful when busy due to being understaffed constantly 5. the system you use is very slow and makes it difficult to actually do your job 6. Won’t protect you but would push you out if anything happened such as long term sick or a mistake 7. Some staff were very lazy and nothing was ever done even when experiencing my concern numerous times 8. Some customers can seriously be extremely rude more so in this job than any other I have had 9. Management seem to ‘disappear’ and sit in the office when you need them the most 10. Seem to try and undercut you on pay sometimes when working bank holidays and Sundays 11. Sometimes difficult to put in holidays if you don’t get in earlier enough 12. Make you feel guilty for having a sick day when you are genuinely ill 13. Management ‘forgot’ to process my expenses 14. Perks/benefits are gradually getting worse 15. Sometimes management would seem to try and pull the wool over customers eyes but I couldn’t do anything about it 16. Very money focused, daily targets and weekly targets which I totally Understand but for something you think would be clinical it’s very very money driven 17. Don’t generally get any thanks for doing something extra or any recognition at all yet very quick to pull you up on little mistakes and you feel bad for it 18. Constant staff surveys on how we feel which is good BUT nothing gets done ever about the feedback they receive. 19 I personally didn’t like the uniform. 20. Need more support for career progression from the get go. And general support for mental health. 21. Will ask you to go to others stores that are more than an hours drive away if they need extra staff, of course you can decline but I had to eventually go and do my bit

Advice to Management

Management generally needs more training and their performance needs to be monitored more or actually ask the colleges that work their how they think management are. Appreciate your colleges some are in bad mental health because of how stressed they are from work.

17. Don’t generally get any thanks for doing something extra or any recognition at all yet very quick to pull you up on little mistakes and you feel bad for it

9 February 2020

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18 November 2019

What kind of career opportunities exist at Boots Opticians?

Pros

I loved working with such a variety of kind, caring individuals who all work closely and honestly together to achieve success

Cons

Some of the technology is very archaic. It would be great to see WBA implement industry-leading recruitment technology, providing Recruiters the opportunity to develop their skill sets and be part of the future of pioneering recruitment technology

leading recruitment technology, providing Recruiters the opportunity to develop their skill sets and be part of the future of pioneering recruitment technology

18 November 2019

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26 January 2021

Does Boots Opticians have any sort of mentoring programme?

Pros

Good coaching, work environment and culture

Cons

Lots of paper-based work and policies

Advice to Management

Digital it as much as you can

Good coaching, work environment and culture

26 January 2021

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28 February 2021

How do employees feel about their professional development opportunities at Boots Opticians?

Pros

There are opportunities to transfer or progress between Boots Opticians and main store. Offside training is provided and the package of benefits, including staff discounts, is generally very good.

Cons

Do your research before applying or accepting a job offer. There is high staff turnover problem (see www.boots.jobs for the number of roles advertised) and the absence of a permanent manager in some stores, so if you are applying to work in a store with either or both of these issues, then you are likely to run into problems very quickly. Be under no illusion about working in optics. There is a lot to learn so it should not be seen as an easy option or a stop gap until something else comes along. Be mindful that the next patient who comes through the door may have a serious eye problem and possibly won’t know, and you may be the first person they encounter. Effectively, they and their eyes are in your hands.

Advice to Management

Ensure that the ratio of qualified staff and store management is adequately in place to support new staff and that they receive the proper training required. Also, that processes to contact head office (for payroll, holiday or overtime issues) can be swiftly resolved if the store manager is available or there is none.

Offside training is provided and the package of benefits, including staff discounts, is generally very good.

28 February 2021

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20 January 2021

What is the feeling of job security at Boots Opticians?

Pros

I worked with a lovely team who had years of experience and very much enjoyed optics and the new things I was learning each day. There was good discounts on boots products and 70% off prescription glasses/sunglasses if you needed it. The sick leave and maternity pay was good. In general we had lots of good choices for frames and lens’ with customers. I really enjoyed the job when I first started as it felt like we really cared about people’s well-being.

Cons

Towards the end of my time here during the pandemic when they decided not to bring managers back into store, optical assistants were being overworked and underpaid; being expected to do a store managers job for zero pay increase this led to incredible stress and a day where my entire team cried because of how overwhelmed they was. Upper management were constantly making changes to the prices and procedures without consulting their staff on the ground which led to things that were not beneficial to the customer or the staff which clearly someone sat in an office who had no experience of optics had designed. Lack of training meant there was many who could do one thing but not another and it led to a high turnover of staff as they felt inadequate when they couldn’t do things that they could if they had just had some training. The wage for the job you was doing was very small and actually one of the lower paying of opticians. No bonuses or commission made it feel as if it wasn’t worth it. The uniform was one of the worst things about the company, cheap polyester uniform that was constantly splitting or tearing and once it did break you could be waiting months before getting a new set. A customer once described it to me as looking militant and I couldn’t disagree with them. In my time there plenty of staff left but non were replaced which meant at times you had three people for three clinics and as soon as you had a walk in it meant everyone was rushing around without being able to give proper attention to the customer. The rule of being stood up all day meant that we looked as if we was doing nothing when customers walked in when actually we had ten jobs in hand that we couldn’t deal with just so we looked as if we were ready to go for the next customer. If there is jobs going at any other opticians I would go there over boots, their work politics gets to be too much and you feel very inferior within the company; there is zero room for progression at most points but especially now as they are making staffing cuts.

Advice to Management

Speak to the people who are doing the job in the store to see what they think is needed rather than making cuts at head office and promoting useless offers. Hire people who have an understanding of optics in your main offices. Don’t pay thousands in bonuses to the big managers when your staff are struggling on the ground. Know your demographic when wasting money on buying bizarre and eccentric frames. Know that the business model as it is at the moment is definitely not working and speak to your staff as to why that is.

Towards the end of my time here during the pandemic when they decided not to bring managers back into store, optical assistants were being overworked and underpaid; being expected to do a store managers job for zero pay increase this led to incredible stress and a day where my entire team cried because of how overwhelmed they was.

20 January 2021

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6 English questions out of 6