Compare USAA vs USAA Real Estate BETASee how USAA Real Estate vs. USAA compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I worked at USAA full-time for less than a year
Vision, Mission, Members, Gorgeous facility, Education benefit, food access, gym and other Perks on campus, respectful environment, flex Schedules after a year, 401K, great job for retirees or those... who do not care about promoting. Diverse and hires Veterans, Second chance employer in some cases. Paid training and college credits.
Pay is low, medical benefits are not great, coworkers lack of critical thinking skills causes issues, lack of qualified employee pool for this pay level job, lots of calls, hard to get promoted if... you are younger. This job is hard for the low money it pays and requires higher level thinking abilities. This is severe and lacking in our country today, and especially in AZ, which has a lowly educated state populace. I left because I hated the job, moved out of state, and got another job paying better. I was sad since I loved the company. I just hated the job. Maybe other opportunities. This work is not for everyone.
Advice to Management
I spend 90 percent of my day fixing wrong information given out by lazy or downright dumb employees who do not know how to do their job and lack critical thinking skills. Sorry, but just being... honest. I loved the nice members but the nasty ones who insulted me ruined my day. You can only take that for so long before other jobs come calling.
I worked at USAA Real Estate full-time
The benefits and culture of most of the organization is great.
Real Estate is the worst. Be prepared for an overly stressful environment, where workloads can go from 15 loans a month, to 50, due to high attrition rates, and overall bad management. In just a year..., leadership changed more than short military deployments did. Real Estate area, was like being in high school again. It was basically a toxic environment, where tenured employees had their under cover clicks, and would use each other to get information about other employees for their personal career advancement. There were some really great people there, but the few out numbered the many in real estate. It is no wonder that real estate was, and still is, unprofitable. Employees are overworked, underpaid, expendable, working in a toxic environment. Anytime I would go to any other area away from real estate, employees were so happy, nice and willing to help. Glad I left on good terms, but would never go back to that area. Members are always angry due to bad customer service, and they cannot understand why other areas have great customer service, but real estate does not. Well, when people are pushing 50 loans a month, and have no time to provide even marginal service, this irritates leadership, employees, and ultimately the member suffers for it. What a great way to repay service members for their sacrifices and loyalty. If you value your personal health, sanity, and truly care about the military community, stay away from USAA's Real Estate. Go anywhere else there and you will be happy you did.
Advice to Management
Fresh, rested eyes see more than tired eyes. New employees offer valuable perspectives that many organizations pay third party orgs to research.