Compare OneSupport vs Support.com

See how working at OneSupport vs. Support.com compares on a variety of workplace factors. By comparing employers on employee ratings, salaries, reviews, pros/cons, job openings and more, you'll feel one step ahead of the rest. All salaries and reviews are posted by employees working at OneSupport vs. Support.com. Learn more about each company and apply to jobs near you.
OneSupport company icon

OneSupport

Cable, Internet & Telephone Providers

OneSupport

Cable, Internet & Telephone Providers
Support.com company icon

Support.com

Computer Hardware Development

Support.com

Computer Hardware Development

Salaries

There are no salaries matching this company.
There are no salaries matching this company.

Employee Ratings

OneSupport scored higher in 7 areas: Overall Rating, Culture & Values, Diversity and Inclusion, Career Opportunities, CEO Approval, Recommend to a friend and Positive Business Outlook.
Both tied in 3 areas: Work-life balance, Senior Management and Compensation & Benefits.
Overall rating
3.3
Based on 766 reviews
3.3
Based on 766 reviews
3.4
Culture & Values
Higher rating
3.4
Higher
Culture & Values
4.0
Diversity and Inclusion
Higher rating
4.0
Higher
Diversity and Inclusion
3.5
Work-life balance
3.5
Work-life balance
3.1
Senior Management
3.1
Senior Management
2.7
Compensation & Benefits
2.7
Compensation & Benefits
3.2
Career Opportunities
Higher rating
3.2
Higher
Career Opportunities
Employee sentiment
OneSupport Ceo Anthony Herrera
72%CEO Approval
Anthony Herrera
OneSupport Ceo Anthony Herrera
72%CEO Approval
Anthony Herrera
56%
56%Recommend to a friend
OneSupport employees rated their Recommend to a friend 5% higher than Support.com employees rated theirs.
56%
56%Recommend to a friend
43%
43%Positive Business Outlook
OneSupport employees rated their Positive Business Outlook 6% higher than Support.com employees rated theirs.
43%
43%Positive Business Outlook
Overall rating
3.2
Based on 1213 reviews
3.2
Based on 1213 reviews
3.1
Culture & Values
3.1
Culture & Values
3.7
Diversity and Inclusion
3.7
Diversity and Inclusion
3.5
Work-life balance
3.5
Work-life balance
3.1
Senior Management
3.1
Senior Management
2.7
Compensation & Benefits
2.7
Compensation & Benefits
2.6
Career Opportunities
2.6
Career Opportunities
Employee sentiment
Support.com Ceo Lance Rosenzweig
59%CEO Approval
Lance Rosenzweig
Support.com Ceo Lance Rosenzweig
59%CEO Approval
Lance Rosenzweig
51%
51%Recommend to a friend
51%
51%Recommend to a friend
37%
37%Positive Business Outlook
37%
37%Positive Business Outlook

What Employees Say

OneSupport had 104 more reviews than Support.com that mentioned "Work from home" as a Pro. "Low pay" was the most mentioned Con at OneSupport. "Work from home" was the most mentioned Con at Support.com.
Trending keywords
Trending keywords
Pros
"Work from home"in 307 reviews
"Flexible schedule"in 80 reviews
Cons
"Low pay"in 68 reviews
"Tech support"in 34 reviews
Trending keywords
Pros
"Work from home"in 203 reviews
"Paid training"in 41 reviews
Cons
"Work from home"in 47 reviews
"No raises"in 119 reviews
Featured Review
Featured Review
4.0
30 May 2023

Former Employee - Tech Support CSR1

Pros

-Trainers and team leads are very supportive, understanding, and patient. It's clear that they really want you to succeed. -Very flexible scheduling -The team leads are more willing to... collaboratively work with their team members to address and accommodate needs and concerns than any other employer I have worked for -Coaching and skill development is prioritized over disciplinary actions with regard to addressing job performance concerns -Focuses on upskilling and promoting existing employees to fill higher level vacancies, providing a lot of opportunities for advancement within the company

Cons

-The company culture of client companies that OneSupport contracts out to often fall far short of the company culture of OneSupport itself -The target goals for job performance metrics are often... unreasonable and/or present conflicting priorities. For instance, employees are required to maintain a certain average call handle time to remain in good standing, but the amount of time it takes to actually resolve a call is highly dependent upon the nature of the issue we are troubleshooting, the customer's level of comfort and familiarity with their devices, and the response times of escalation path approvals. -The QA team doesn't actually know the rules and requirements for the contracts that they are reviewing calls for, resulting in employees failing QA screenings due to incorrect criteria being used with such frequency that the team leads often ignore their feedback entirely -The pacing is grueling and majority of the calls are mentally and emotionally draining to the point that I frequently found myself spending most of my time between shifts mentally and emotionally recovering enough to get through the next shift

Featured Review
2.0
26 Sept 2023

Former Employee - Supervisor

Pros

People I worked with in support staff and other Supervisors and Managers where great to work with.

Cons

HR and Upper Staff like the CEO or other High-ups would never be there to talk to or be truthful. Job security was always a worry year to year.