Compare AT&T vs Support.com BETASee how Support.com vs. AT&T compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at AT&T full-time for more than 10 years
Decent benefits- that’s about it
HORRIBLE COMPANY! Constant layoffs! Management has also restricted Telecommuting. Employees used to be able to work from home all the time- now it is limited to 4 times a month. Impossible to... find workspace at corporate locations- everything is “drop in” and you need to haul all your stuff into the office daily. Long hours and absolutely NO WORK LIFE BALANCE. Management does not care that you have a life outside of “the Death Star”. Try to leave or work from home with a sick kid, and you get written up! And I am a high level IT professional.
Advice to Management
IT employees need the flexibility you once gave us. We have ZERO WORK LIFE BALANCE. Over time, the best and brightest WILL LEAVE ATT. My coworkers and I are all just marking time. Waiting for... the surplus and package- at which time we will take our talents elsewhere. ATT will be left only with the employees on the right side of the bell curve who are nowhere approaching top Talent if they don’t change the culture DRASTICALLY TO BE MORE EMPLOYEE DRIVEN!
I have been working at Support.com full-time for more than a year
WfH is nice, coworkers and supervisors in two departments have been excellent without exception, the work can be interesting, depending on line of business, pay-for-performance bonuses are pretty... well structured (reasonable targets, decent payouts). If you have thick skin, empathy, patience, at least decent technical understanding of your position, and good search skills, the work itself is pleasant as far as phone-based technical support.
Persistent tool problems, especially if they deal with a tenant’s tools, can be extremely difficult to get resolved or adequately addressed. Getting supervisor support in some departments can be... extremely difficult. Low pay, most of my pay bumps have come from state minimum wage increases. Alternating periods of mandatory overtime and mandatory unpaid time off can be frustrating (I understand that call volume/demand for agents fluctuates, but I feel like there should be a better way to account for it that doesn’t impact the agent so much). Benefits are mostly poor, no 401k matching at all, options for health insurance are largely unaffordable on the wages paid.