What does a Support Technician do?
Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.
Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.
- Assist patients with needs related to nutrition and feeding.
- Provide After Action Report (AARs) for problem management resolution.
- Provide technical support for computers and associated networks.
- Create service request orders for warranty, parts, and service.
- Ensure appropriate functionality, and operation of semi-automated systems.
- Participate in new installations, testing and special projects as needed.
- Modify existing equipment or processes to improve operation.
- Participate in new installations, testing and special projects as needed.
- Modify existing equipment or processes to improve operation.
- Perform complex troubleshooting and repairs, including electrical and controls.
- Manage and maintain VMs and virtualization related technologies.
- Install, test, maintain, and upgrade CE operating systems software and hardware to comply with IA requirements.
- Track, prioritize, and document requests using an IT support request system.
- Function as focal point for user and workstation problem resolution.
- Support more junior level technicians and specialists in their activities.
- Manage support tickets.
- Maintain and update documents when models and images are changed.
- Bachelor's or Graduate's Degree in business, computer science, or IT or equivalent experience.
- Fluency in operation systems, workstations, VPN, CRCST, and FST software, systems, and protocols.
- Demonstrated computer literacy and computing skills alongside attention to detail, dexterity, and time management skills.
- Demonstrated sound work ethic and critical thinking skills.
- Experience with tablets and writing protocols.
- Is a natural problem solver with demonstrated prioritization skills.
Support Technician Salaries near Ireland
Average Base Pay
Support Technician Career Path
Learn how to become a Support Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Support Technician Insights
“Extra responsibilities outside of the job description were not rewarded or recognised in the salary review.”
TEKsystems“Mine became complacent and once i was stuck somewhere that was paying her salary she just stopped.”
rt health“From top down everyone is so nice and accommodating and have to say its one of the friendliest companies I have ever worked for.”
Sunrun“The team was awesome and we really tried to pull our weight and help others.”
Scott Insurance“I've thoroughly enjoyed my time at Scott so far and look forward to more opportunities to grow.”
“Obtaining partner or industry certification be it new or renewing certifications was not rewarded re on salary review.”
Digital Transformation Agency“There is no career progression unless you have worked in the APS for the last 50 years.”
iHeartMedia“Automation is the name of the game which is good in some respects but at the cost of yearly layoffs.”
Frequently asked questions about the role and responsibilities of a Support Technician
- Support Specialist
- Software Engineer
- Systems Administrator
- Helpdesk Technician