What does a Support Technician do?

Support technicians provide a range of IT support services to assist users with issues and repairs. They often work as part of a helpdesk team, and frequently specialize in certain types of equipment or programs. Most commonly, technicians provide this support remotely either by phone or using an online tool, but some services may provide in-the-field technicians who perform onsite service and repairs. Technicians can assist with installation, setup, upgrades, program functions and features, and troubleshooting. They can also assist with malware and other virus issues, and can recommend safety protocol.

Support technicians typically have a high school diploma, although additional training or education is helpful. They must have extensive experience with common tech support questions and concerns, and be able to explain information in easy to understand terms. Experience using remote assistance tools is an advantage.

What responsibilities are common for Support Technician jobs?
  • Assist patients with needs related to nutrition and feeding.
  • Provide After Action Report (AARs) for problem management resolution.
  • Provide technical support for computers and associated networks.
  • Create service request orders for warranty, parts, and service.
  • Ensure appropriate functionality, and operation of semi-automated systems.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Participate in new installations, testing and special projects as needed.
  • Modify existing equipment or processes to improve operation.
  • Perform complex troubleshooting and repairs, including electrical and controls.
  • Manage and maintain VMs and virtualization related technologies.
  • Install, test, maintain, and upgrade CE operating systems software and hardware to comply with IA requirements.
  • Track, prioritize, and document requests using an IT support request system.
  • Function as focal point for user and workstation problem resolution.
  • Support more junior level technicians and specialists in their activities.
  • Manage support tickets.
  • Maintain and update documents when models and images are changed.
What are the typical qualifications for Support Technician jobs?
  • Bachelor's or Graduate's Degree in business, computer science, or IT or equivalent experience.
  • Fluency in operation systems, workstations, VPN, CRCST, and FST software, systems, and protocols.
  • Demonstrated computer literacy and computing skills alongside attention to detail, dexterity, and time management skills.
  • Demonstrated sound work ethic and critical thinking skills.
  • Experience with tablets and writing protocols.
  • Is a natural problem solver with demonstrated prioritization skills.
Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Support Technician Salaries

Average Base Pay

€30,000 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
€29K
Median: €30K
€33K
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Glassdoor Estimated Salary

Support Technician Career Path

Learn how to become a Support Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Support Technician

Years of Experience Distribution

0 - 1
24%
2 - 4
47%
5 - 7
4%
8+
25%
Not including years spent in education and/or training

Support Technician Insights

Read what Support Technician professionals have to say about their job experiences and view top companies for this career.
Mercury IT Managed Services
IT Support Technician
17 Oct 2022

“Extra responsibilities outside of the job description were not rewarded or recognised in the salary review.”

TEKsystemsTEKsystems
Deskside Support Technician
8 Dec 2021

“Mine became complacent and once i was stuck somewhere that was paying her salary she just stopped.”

rt healthrt health
IT Support Technician
19 Jul 2022

“From top down everyone is so nice and accommodating and have to say its one of the friendliest companies I have ever worked for.”

Instinct InnovationsInstinct Innovations
Software Support Executive
4 Dec 2020

“Good payment for your work and recognises you if you and your work is worth of.”

AmazonAmazon
IT Support Technician
3 Jan 2021

“If you are in Operations you have more training opportunities to grow and advance in your career.”

Scott InsuranceScott Insurance
Systems Support Technician
26 Jan 2022

“I've thoroughly enjoyed my time at Scott so far and look forward to more opportunities to grow.”

Galt FoundationGalt Foundation
Desktop Support Technician
31 Aug 2020

“worst communication i have ever seen no idea when my contract was going to change but it seemed to change weekly”

Mercury IT Managed Services
IT Support Technician
17 Oct 2022

“Obtaining partner or industry certification be it new or renewing certifications was not rewarded re on salary review.”

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Support Technician Interviews

Frequently asked questions about the role and responsibilities of a Support Technician

The most similar professions to Support Technician are:
  • Support Specialist
  • Software Engineer
  • Systems Administrator
  • Helpdesk Technician

Related Careers

Support Specialist
€34,207
No skills overlap
Software Engineer
€55,000
No skills overlap
Systems Administrator
€46,077
No skills overlap
Helpdesk Technician
€32,666
No skills overlap

Support Technician jobs