What does a Senior Technical Support Engineer do?
A Technical Support Engineer is generally hired by a company to oversee and maintain their computer hardware and software systems. Their skills assist the company in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Engineer will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.
A bachelor's degree in Computer Science or closely related degree is required for the position. Additionally, some companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Engineer.
Senior Technical Support Engineer Salaries
Average Base Pay
Senior Technical Support Engineer Career Path
Learn how to become a Senior Technical Support Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Senior Technical Support Engineer Insights
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Senior Technical Support Engineer Interviews
Senior Technical Support Engineer jobs
Frequently asked questions about the role and responsibilities of a senior technical support engineer
When working as a senior technical support engineer, the most common skills you will need to perform your job and for career success are Operating Systems, Windows Server, Oracle AND SQL, Cloud and BASH.
- Desktop Engineer
- Technical Support Specialist
- Helpdesk Technician
- Support Engineer
The most common qualifications to become a senior technical support engineer is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.